Customer Experience Specialist - Banking & Digital Tools

Scotiabank; Perth South; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Associate in Perth South, Ontario. This role is centered around providing exceptional customer service, uncovering customer needs, and promoting digital banking solutions. Ideal candidates should have strong customer service and technical skills and be willing to work a flexible schedule. A competitive compensation and benefits package is offered, along with opportunities for professional development and internal training.

Benefits

Career development opportunities

Competitive compensation and benefits

Internal training support

Qualifications

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional and friendly manner.
• Comfortable in sales situations.
• Strong technical skills to promote digital banking.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Process day-to-day transactions.

Skills

Customer service skills

Technical skills for digital banking

Flexibility in schedule

Sales abilities

Job description

A leading financial institution is seeking a Customer Experience Associate in Perth South, Ontario. This role is centered around providing exceptional customer service, uncovering customer needs, and promoting digital banking solutions. Ideal candidates should have strong customer service and technical skills and be willing to work a flexible schedule. A competitive compensation and benefits package is offered, along with opportunities for professional development and internal training.