Customer Experience & Operations Leader

Indigo Books & Music; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading Canadian retail company in Toronto is seeking a Customer Operations Leader to enhance customer experience and motivate the team. Responsibilities include coaching staff and ensuring operational excellence. The ideal candidate has 1-2 years in customer service or operations, strong leadership qualities, and flexibility in scheduling. Join a company committed to fostering diversity and creating joyous customer interactions.

Qualifications

• 1-2 years of experience in a customer service, merchandising or operations role.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Knowledge of provincial health and safety standards.

Responsibilities

• Lead execution of work that contributes to the customer experience and omni sales results.
• Coach and provide feedback to Customer Experience Representatives.
• Ensure a frictionless experience of the store's operations.

Skills

Customer service

Leadership

Business acumen

Agility in execution

Bilingualism (French/English)

Job description

A leading Canadian retail company in Toronto is seeking a Customer Operations Leader to enhance customer experience and motivate the team. Responsibilities include coaching staff and ensuring operational excellence. The ideal candidate has 1-2 years in customer service or operations, strong leadership qualities, and flexibility in scheduling. Join a company committed to fostering diversity and creating joyous customer interactions.