Customer Experience Manager - Front End Operations

Walmart Canada Corp; Camrose; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Customer Service Manager in Camrose, Alberta. In this role, you will coordinate front end operations, ensuring exceptional customer service and compliance with operational standards. Responsibilities include training associates, handling customer concerns, and overseeing transactions. The starting pay is $16.95, determined by relevant experience. This position offers a great opportunity to develop skills in the retail industry.

Responsibilities

• Ensures safe work processes and emergency procedures are followed.
• Handles customer and Associate concerns and provide guidance as required.
• Monitors all Front End associates ensuring proper coverage.
• Provides training to Associates on systems and Company procedures.
• Oversees purchase, return and exchange transactions.
• Ensures all EAS systems are functioning to standard.
• Prepares registers for opening and closing daily.

Job description

A leading retail company is seeking a Customer Service Manager in Camrose, Alberta. In this role, you will coordinate front end operations, ensuring exceptional customer service and compliance with operational standards. Responsibilities include training associates, handling customer concerns, and overseeing transactions. The starting pay is $16.95, determined by relevant experience. This position offers a great opportunity to develop skills in the retail industry.