Customer Experience Lead – Ottawa Banking (Part-Time)

Scotiabank Global Site; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading bank in North America seeks a Customer Experience Lead in Ottawa to manage a team and enhance customer service. The ideal candidate will have strong leadership and customer service skills, previous banking experience, and technical expertise in digital banking. This role offers a competitive compensation package and opportunities for professional development within an inclusive environment.

Benefits

Competitive compensation and benefits package

Opportunities for professional development

Collaborative team environment

Qualifications

• Excellent leadership skills able to coach and develop your team.
• Strong customer service skills.
• Previous experience managing a team of employees.
• Excellent communication skills.
• Availability to work a flexible schedule.
• Previous banking experience is a strong asset.
• Strong technical skills to promote digital banking options.

Responsibilities

• Lead and manage your team of Customer Experience Associates.
• Build strong customer relationships and deliver excellent customer service.
• Act as the Officer in Charge (OIC) for the branch if needed.
• Identify opportunities to enhance the customer experience.
• Assist with the implementation of new policies and procedures.

Skills

Leadership skills

Customer service

Communication

Technical skills for digital banking

Job description

A leading bank in North America seeks a Customer Experience Lead in Ottawa to manage a team and enhance customer service. The ideal candidate will have strong leadership and customer service skills, previous banking experience, and technical expertise in digital banking. This role offers a competitive compensation package and opportunities for professional development within an inclusive environment.