Customer Experience Lead - Key Holder

Laura Canada; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A prominent retail company in Mississauga is seeking a dedicated individual for a Full-time role focused on customer service and leadership. The ideal candidate has a passion for fashion and customer service, along with experience in coaching and developing team members. Responsibilities include monitoring sales floor activities and ensuring high standards of customer service. Excellent communication skills are essential for creating a positive work environment.

Qualifications

• Minimum of 1 year experience in a leadership position preferred.
• Excellent communication and interpersonal skills.
• Ability to create a positive work environment.

Responsibilities

• Observe and coach team members to maintain high customer service standards.
• Demonstrate strong leadership on the sales floor.
• Assist Store Manager in maintaining visual presentation and housekeeping standards.

Skills

Passion for fashion

Customer service excellence

Leadership experience

Coaching skills

Communication skills

Job description

1. Customer Service

• Observes and coaches team members behaviors to maintain high standards of customer service and product knowledge.
• Acts as a role model by providing exemplary customer service using Laura Canadas customer service standards.
• Effectively builds and maintains a personal clientele by using Laura Canadas tools and ensures all Sales Associates do the same.
• Demonstrates strong wardrobing skills by coaching and sharing knowledge on current fashion trends product and the customers unique needs as well as ensuring team members are always up to date on new arrivals product knowledge and current fashion trends.
• Conducts SPA weekly.
• Acts as a role model by promoting the website store CRM any loyalty program marketing initiatives in place and direct ship.
• Fosters a vibrant fun energetic and enjoyable store environment.

2. Floor Leadership

• Demonstrates excellent floor leadership and has exceptional control of the sales floor (customer service standards fitting rooms zone coverage cash desk area) and monitors segment accountability results.
• Continually monitors traffic trends and reacts in a timely manner.
• Identifies team members issues and communicates them to the Store Manager.

3. Business Management

• Assists Store Manager in providing a store environment which consistently maintains Laura Canadas visual presentation merchandising and housekeeping standards.
• Assists Store Manager in dressing window mannequins to showcase the stores inventory and adheres to visual standards including any mandatory directives that may be issued.
• Assists Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency.
• Assists Store Manager in executing directives (e.g. receiving goods implementing markdowns processing transfers direct ship and special order requests) accurately and in a timely manner.
• Acts as a back-up to the Store Manager.
• Provides feedback to the Store Manager on quality issues missed opportunities and inventory mix.

4. Store Performance

Contributes to achieve all key financial objectives established by Laura Canada :

• Sales
• Closing ratio
• Hours
• Shrink
• Dollars per transaction
• Units per transaction

Qualifications

• Contagious passion for fashion and customer service
• A minimum of 1 year experience in leadership position preferred
• Proven leadership and passion for coaching and developing others
• Ability to create a positive work environment where team members are motivated to learn and grow
• Excellent communication and interpersonal skills
• Demonstrates initiative on an on-going basis.
• Embraces Company initiatives and acts as a change agent to ensure directives are met.
• Open to feedback and implements change in a timely manner.
• English and / or French as required.

Remote Work Employment Type: Full-time

Key Skills

Administrative Skills, Facilities Management, Biotechnology, Creative Production, Design And Estimation, Architecture

Experience years

Vacancy 1