Customer Experience Engineer

Docker; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading container platform provider is looking for a Customer Experience Engineer (CXE) in Canada. The role involves ensuring customers achieve success with Docker by designing scalable engagement initiatives. Candidates should have at least 2 years in customer-facing roles, strong knowledge of Docker and DevOps tools, and excellent communication skills. This remote-first position offers flexibility, valuable perks, and an inclusive culture where creativity and collaboration thrive.

Benefits

Freedom & flexibility; fit your work around your life

Designated quarterly Whaleness Days

Home office setup

16 weeks of paid Parental leave

Technology stipend equivalent to $100 net/month

PTO plan

Training stipend for conferences

Equity in the company

Docker Swag

Medical benefits and retirement plans

Qualifications

• 2+ years in a technical or customer-facing role (e.g., Support Engineer, Implementation Specialist, or Customer Enablement).
• Strong understanding of Docker, containers, and modern DevOps tooling.
• Demonstrated experience designing scalable engagement initiatives.

Responsibilities

• Design and execute programs to drive customer education and adoption.
• Use analytics to identify adoption patterns and proactive outreach opportunities.
• Create enablement assets to accelerate activation and product usage.
• Gather feedback to inform product roadmaps and improvements.

Skills

Customer engagement

Data analysis

Excellent communication

Collaboration

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Gainsight PX

HubSpot

Marketo

Job description

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!

The Customer Experience Engineer (CXE) plays a key role in ensuring enterprise customers achieve long-term success and measurable value with Docker. As part of the post-sales organization, CXEs accelerate adoption, drive lifecycle engagement, and connect Docker's platform innovations to customer outcomes.

This role blends technical fluency with programmatic execution. You will design and scale digital-first initiatives such as webinars, onboarding programs, automated campaigns, and educational content to help customers deploy, manage, and optimize Docker in their environments. Collaboration is central to success: you will work closely with Sales, Technical Account Managers, Product, Marketing, and Engineering to ensure a seamless customer experience from onboarding to expansion.

Responsibilities

Customer Engagement & Adoption

• Design and execute 1:many programs such as webinars, automated email journeys, and enablement workshops to drive customer education and adoption.
• Use customer telemetry and product analytics to identify adoption patterns, risks, and opportunities for proactive outreach.

Enablement & Content Development

• Create scalable enablement assets including guides, tutorials, and onboarding modules to accelerate activation and product usage.
• Leverage lifecycle automation tools and CRM data to deliver targeted, measurable communications.

Customer Advocacy & Insights

• Gather and synthesize customer feedback from digital engagements to inform product roadmaps and experience improvements.
• Partner with Product and Marketing to translate customer insights into content, tools, or workflows that enhance adoption.

Cross-Functional Collaboration

• Work closely with Sales, TAMs, Product, and Engineering to align on customer needs and ensure a consistent experience across all touchpoints.
• Collaborate on scalable engagement strategies that amplify value realization for enterprise customers.

What We’re Looking For

You are data-driven, curious about customer behavior, and passionate about helping enterprises succeed through scalable engagement. You thrive in collaborative, fast-paced environments and bring creativity to digital enablement.

Qualifications

Required

• 2+ years in a technical or customer-facing role (e.g., Support Engineer, Implementation Specialist, or Customer Enablement)
• Strong understanding of Docker, containers, and modern DevOps tooling (e.g., CI/CD, Kubernetes, or cloud infrastructure)
• Demonstrated experience designing and executing scalable engagement initiatives that drive measurable adoption
• Excellent written and verbal communication skills; comfortable presenting to technical audiences

Preferred

• Experience with customer engagement or marketing automation platforms (e.g., Gainsight PX, HubSpot, Marketo)
• Familiarity with customer analytics, telemetry dashboards, or product-led growth models
• Bachelor’s degree in Computer Science, Engineering, or related technical field

What to Expect

First 30 Days:

Learn Docker’s platform, tools, and customer engagement framework. Shadow customer calls and understand existing enablement programs.

First 60 Days:

Take ownership of digital programs, analyze usage data to identify adoption trends, and collaborate with TAMs and Sales on enterprise initiatives.

First 90 Days:

Deliver measurable improvements in adoption metrics, refine engagement workflows, and contribute insights that shape product and marketing strategy.

Docker does not offer visa sponsorship for this role.

Perks

• Freedom & flexibility; fit your work around your life
• Designated quarterly Whaleness Days plus end of year Whaleness break
• Home office setup; we want you comfortable while you work
• 16 weeks of paid Parental leave
• Technology stipend equivalent to $100 net/month
• PTO plan that encourages you to take time to do the things you enjoy
• Training stipend for conferences, courses and classes
• Equity; we are a growing start-up and want all employees to have a share in the success of the company
• Docker Swag
• Medical benefits, retirement and holidays vary by country
• Remote-first culture, with offices in Seattle and Paris

Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.

#LI-REMOTE