Customer Experience Consultant

Customer Experience; Southwestern Ontario; On-site; CAD 71,000 - 78,000; Full time

Job summary

A health services organization is seeking a Customer Experience Consultant for a full-time position. This role involves responding to customer interactions, ensuring high-quality service, and processing documents accurately. Ideal candidates should possess strong communication skills and a commitment to customer service. The position offers a competitive salary and various benefits, contributing positively to the community's health care services.

Benefits

Employer contributed superannuation

Professional development opportunities

Flexible working arrangements

Employee Assistance Program

Qualifications

• Experience in customer service roles or related fields.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks effectively.

Responsibilities

• Responding to and solving customer interactions at first contact.
• Promoting the Contact Centres role and services.
• Processing documents accurately.

Skills

High quality customer service delivery

Problem solving skills

Attention to detail in document processing

Job description

Customer Experience Consultant Salary : HSO Level G3 $77,704 - $84,182 per annum Location : Perth Metropolitan Area Unit / Division : Health Support Services

Customer Experience Work Type : Fixed Term - Full Time, Permanent - Full Time Position No : Pool Ref 00014684 Closing Date : 2025-12-28 4:00 PM Attachments : View our CEC Recruitment Video

About HSS

As the Western Australian Government agency providing shared services to the state’s public health system, we provide a suite of financial, ICT, procurement and supply, and workforce services to more than 65,000 employees across WA’s public health services and hospitals. Put simply, we work behind the scenes to ensure the WA health system runs smoothly. Whether you work in our corporate offices, at our customers’ sites, or at our warehouses Boorda and Jindakoort located in Jandakot – we are one united team of over 1,500 people.

Our vision is to provide great services to our customers, be a valued partner, and support the health of all Western Australians. We seek to achieve this by delivering on our purpose of supporting our customers to provide excellent health care.

Your New Role

We are seeking an enthusiastic and suitably experienced person for the role of Customer Experience Consultant. This is a Recruitment Pool for Permanent and Fixed Term Full Time appointments with the possibility of extension(s) and / or permanency.

Responsibilities

• Responding to and solving customer interactions at first contact or directing the interaction to the appropriate business unit for resolution.
• Consistently delivering a high quality of customer service to our customers.
• Promoting the Contact Centres role and services.
• Processing documents to a high level of accuracy.

Please view the Job Description Form (JDF) above which provides a full statement of duties for the position.

Why Join Our Team

Be part of an organisation that enables you to make a meaningful contribution and positively impact the community in which we live.

Our Values

• We put our customers at the heart of what we do
• We value and care for each other
• We promise, we own, we do
• We will find a way
• We make a difference together

Benefits of Working with HSS

In addition to a competitive salary, we offer you a range of benefits, which may include (in line with operational requirements) :

• Employer contributed superannuation into a fund of your choice.
• Access to generous salary packaging arrangements.
• Professional development opportunities and study leave / assistance.
• Flexible working and leave arrangements.
• Discounts with our corporate partners.
• Health and well‑being initiatives.
• Employee Assistance Program.
• Other professional and location‑based allowances.

Application Requirements

• Provide evidence in relation to residency: to be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).
• Undertake a criminal record screening, working with children check (if required for the role), a pre‑employment health assessment and integrity check, as part of the appointment process. We may ask referees to comment on your integrity and past demonstration of ethical behaviour.

How to Apply

Submit your application online by clicking the ‘Apply for Job’ button at the bottom of this page. You will need to provide :

• A comprehensive CV that clearly shows your experience relevant to this role; and
• The names and contact details of two (2) professional referees. It is preferable for one of your referees to be your current supervisor or manager. Applicants who meet the requirements will be contacted to do an online assessment.
• Ensure you have saved your documents in one of the following formats .doc, .xls, .pdf, .rtf or .ppt. Please be aware that .docx or .xlsx files are not accepted formats.

Please allow plenty of time to submit your application; late, emailed and proforma applications will not be accepted.

Your application must be submitted online by the closing time above. You must have a current, valid email address to apply online and this email address will be used by HSS to communicate with you.

As the submission is system generated, any submissions on, or after, 4:00pm cannot be accepted.

Equal Opportunity

WA Health is committed to growing the Aboriginal workforce as a part of WA Health's Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position. Aboriginal people are encouraged to apply.

Open‑Ended Recruitment Pool

• The panel will monitor this recruitment pool for applications, and will assess on a regular basis.
• Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur.

Thank you for considering a role with HSS.