Customer Experience Associate - London Main (30 hours/weekly)

Scotiabank; London; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading bank in the Americas is seeking a Customer Experience Associate in London, Ontario. The role involves providing exceptional service and building strong customer relationships. Ideal candidates should have proven customer service skills, strong technical knowledge, and the ability to promote digital banking solutions. The organization values career growth and offers a competitive compensation package. Applicants must apply online to be considered for this role, with only selected candidates contacted for interviews.

Benefits

Collaborative team environment

Professional development opportunities

Competitive compensation and benefits package

Qualifications

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional, friendly, and efficient manner.
• Ability to work a flexible schedule.

Responsibilities

• Provide exceptional service throughout the customer’s journey.
• Build strong customer relationships and deliver excellent customer service.
• Contribute to the branch’s targets by identifying simple sales opportunities.

Skills

Proven customer service skills

Strong technical skills

Ability to promote digital banking options

Job description

Customer Experience Associate - London Main (30 Hours/Weekly)

Location: London, Ontario, Canada.

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.

About the role

As a Customer Experience Associate, you are the face, character, and heart of our branches. You provide exceptional service throughout the customer’s journey by:

• Proactively discovering customers’ needs and listening to understand what they are asking for
• Processing day-to-day transactions
• Contributing to the branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customer needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, and contribute positively to a team-oriented work environment
• Show eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly, and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and additional training to support your growth and development.
• A competitive compensation and benefits package

Applicants must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.