Customer Engagement Manager (Vitamins, Supplements & Beauty Care)

Community Natural Foods; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local grocery store in Calgary is seeking a Customer Engagement Manager. The successful candidate will lead a team, manage daily operations, and ensure customers are well-informed about products. Ideal candidates have 3-5 years of management experience in the grocery industry and a deep understanding of natural foods.

Qualifications

• 3-5 years management experience in the Grocery Industry or Related Industry.
• In-depth knowledge of the Natural Foods Industry and its products.
• Strong organizational skills and self-motivated.

Responsibilities

• Build a strong team dynamic amongst customer engagement staff.
• Recruit and select team members through screening and interviews.
• Oversee HR decisions and administration for the customer engagement department.

Skills

Management experience

Knowledge of Natural Foods Industry

Organizational skills

Leadership ability

Communication skills

Job description

The Customer Engagement Manager is responsible for the daily operations and management of the Customer Engagement department within the store. The role ensures customers are served by the department staff, leave educated on the products within the store, and receive answers to their questions.

Reporting to the Store Manager, the Customer Engagement Manager works directly with the store operations team and store staff. They play a key role in the store operations team, working closely with other Department Managers. They also work with Senior Managers in respect to their functional area, including the Finance Manager, Customer Experience Manager, Marketing Manager and Category Managers.

Responsibilities

• Building a strong team dynamic amongst customer engagement department staff
• Provide feedback consistently and effectively to staff members
• Recruit and select team members through application screening, interviews, and reference checks
• Set expectations for staff and hold them accountable to these expectations
• Schedule work and shifts appropriately to meet store needs
• Oversee all HR decisions and administration for the customer engagement department

Qualifications & Skills

• 3-5 years management experience in the Grocery Industry or Related Industry
• In-depth knowledge of the Natural Foods Industry and its products
• High care for product integrity and proper product handling
• Strong organizational skills
• Self-motivated
• High initiative and willingness to communicate concerns directly
• Understanding of proper use of CRS and other CNF systems
• Demonstrated leadership ability and management skills
• Hiring, training and disciplinary experience
• Computer knowledge