Customer Care representative - Near North Customs - Afternoon Shift

Manitoulin Transport; Barrie; On-site; CAD 50,000 - 70,000; Full time

Job summary

A logistics company in Barrie, Ontario, seeks a customs specialist responsible for ensuring shipments comply with regulations. The ideal candidate will have strong customs experience and knowledge of CBSA processes, excellent communication skills, and the ability to manage multiple accounts efficiently. Competitive wages and a comprehensive benefits program, including profit sharing, are offered for this role.

Benefits

Competitive wages

Comprehensive Benefits Program

Profit Sharing Opportunities

Scholarship program

Opportunities for growth and advancement

Qualifications

• Knowledge of CBSA processes is required.
• Ability to prioritize and manage time effectively.
• Innovative and flexible in dealing with change.
• Mathematical skills to check invoices accuracy.

Responsibilities

• Ensure shipments are not delayed by completing documentation accurately.
• Examine customs invoices for accuracy in weights, values, tariff codes.
• Track shipments to ensure release by customs.

Skills

Customs experience

Excellent written and verbal English Communication skills

Strict attention to detail

Problem solving skills

Excellent customer service skills

Strong computer skills

Self-directed and self-motivated

Job description

Overview

The successful candidate will be responsible for the following:

• Ensure shipments are not delayed at border by accurately completing documentation or providing information to ensure documentation is complete within pre-assigned time limits
• Ensure customs paperwork are legal and accurate documents
• Examine all incoming customs invoices to check for accuracy of weights, values, tariff codes, quantity, GST, duty and excise tax
• Flag shipments that may require amendment and pass appropriate information along to Team Leader to avoid fines
• Track shipments to ensure shipments have been released by customs – go online and track entries by reference number, print copy and attach to customs document
• Prepare and apply for Import Permits
• Ensure customs information and knowledge is constantly kept up to date
• Coordinate with other internal staff regarding any customs issues
• Liaison between various levels of government and customs officials.

Shift

Monday - Friday 3pm-11:30pm

Qualifications

The following skills, experience and qualifications are required:

• Customs experience, knowledge of the CBSA processes
• Excellent written and verbal English Communication skills
• Strict attention to detail and strong sense of urgency
• Innovative, flexible, able to deal with change
• Ability to prioritize and manage time effectively and efficiently, manage multiple accounts and work well under pressure
• Excellent problem solving and mathematical skills
• Excellent customer service skills and diplomacy to deal with difficult people
• Strong computer skills
• Self direct and self motivated and a team player that enjoys a values driven organization

Additional Information

We Offer :

• Competitive wages
• Comprehensive Benefits Program – including short term and long term disability
• Profit Sharing Opportunities
• Scholarship program
• Opportunities for growth and advancement