Customer Care Representative - Edmonton, AB

Victaulic; Edmonton; On-site; CAD 60,000 - 69,000; Full time

Job summary

A leading global pipe solutions company is seeking a Customer Care Representative in Edmonton, AB, to manage customer orders and inquiries effectively. Ideal candidates will have 3-5 years of experience in customer relations, exceptional communication skills, and the ability to thrive in a fast-paced environment. Strong organizational skills and familiarity with the AS400 system are required. This role emphasizes teamwork and customer service excellence, contributing to the company's outstanding track record in the industry.

Qualifications

• 3-5 years’ experience in customer relations.
• Ability to build and maintain strong customer relationships.
• A high degree of emotional intelligence and business integrity.

Responsibilities

• Process customer orders on web based and BPCS (AS400) system.
• Respond to internal and external customer inquiries in a timely manner.
• Deliver above and beyond customer service in a fast-paced environment.

Skills

Exceptional verbal and written communication skills

Proven people skills

Ability to meet deadlines, prioritize and multi-task

Decision-making, problem resolution and creative thinking skills

Familiarity with MS Office Applications

Education

University degree or college diploma preferred

Tools

AS400

Job description

Job Title: Customer Care Representative

Location: Edmonton, AB (On-Site)

Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the \"Victory Joint.\" Today, it's a global leader in grooved mechanical pipe joining and flow control solutions. With over 4,000 patents and operations in 140+ countries, Victaulic serves various industries, including commercial construction, fire protection, industrial construction, maritime, mining, oil, gas, chemical, power generation, and water/wastewater. The company offers a wide range of products, solutions, and services, including couplings, valves, fittings, and engineering design support. Notable projects include the Hoover Dam, World Trade Center Complex, Eiffel Tower, Shanghai Tower, CN Tower, and Vancouver Convention Centre. With 5,500+ employees and 700+ sales reps., Victaulic continues to innovate and exceed customer expectations worldwide. For more information, visit www.victaulic.com.

Job summary

As a customer care representative, you will communicate with customers via phone and e‑mail. You will enter customer orders, and assist customers with stock checks, pricing requests and general inquiries. You will be using an AS400 based system as well as web‑based applications. You will provide assistance to our outside sales team and will work with our supply chain and distribution partners. Your position requires an ability to work in a fast‑paced demanding environment with attention to detail and strong organizational skills.

Core responsibilities

• Process customer orders on web based and BPCS (AS400) system.
• Respond to internal and external customer inquiries in a timely manner.
• Expedite and source product to ensure that customer requirements are met.
• Deliver above and beyond customer service in a fast-paced environment.
• Collaborate with internal departments to facilitate customer needs.

Qualifications

• 3-5 years’ experience in customer relations
• Exceptional verbal and written communication skills
• Ability to meet deadlines, prioritize and multi-task
• Proven people skills
• Ability to build and maintain strong customer relationships
• A high degree of emotional intelligence and business integrity
• Willingness to be a team player while working independently with little direction
• Decision‑making, problem resolution and creative thinking skills
• Familiarity with MS Office Applications
• University degree or college diploma preferred

Salary: $60k

Victaulic is proud to be an Equal Opportunity Employer, welcoming applicants without discrimination based on age, race, colour, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status. Join us in creating an inclusive workplace that values the unique contributions of individuals from all backgrounds.

Victaulic is committed to providing equitable opportunities to all applicants and welcome applications from all qualified persons. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation, please notify us at [e-mail] and we will work with you to meet your needs.