Customer Care Pro for Vision Care & Eyewear

ESSILORLUXOTTICA GROUP; Dartmouth; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global eyewear company in Dartmouth, Nova Scotia, is seeking a Customer Service Representative to provide high-quality service. The role involves engaging with customers, resolving inquiries, and processing orders. Candidates should possess strong communication skills and have a high school diploma or equivalent, with previous customer service experience preferred. The position offers a competitive rewards package, including healthcare and retirement benefits, within a dynamic environment focused on excellence.

Benefits

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience or relevant training.
• Strong communication skills needed for customer interactions.

Responsibilities

• Engage in 50-100 customer interactions daily.
• Provide excellent written and verbal communication.
• Resolve customer issues to enhance satisfaction and retention.

Skills

Strong communication skills

Basic math proficiency

Judgment and decision-making skills

Keyboarding skills

Education

High school diploma or equivalent

2-4 years of customer service experience

Tools

Microsoft Office Suite

Job description

A global eyewear company in Dartmouth, Nova Scotia, is seeking a Customer Service Representative to provide high-quality service. The role involves engaging with customers, resolving inquiries, and processing orders. Candidates should possess strong communication skills and have a high school diploma or equivalent, with previous customer service experience preferred. The position offers a competitive rewards package, including healthcare and retirement benefits, within a dynamic environment focused on excellence.