Customer Care Facilitator

Saskatchewan Workers' Compensation Board; Saskatoon; On-site; CAD 62,000 - 80,000; Full time

Job summary

A provincial workers' compensation organization in Saskatoon is seeking a Staffing Coordinator. You will assess the needs of workers, administer benefits, and develop recovery plans. Ideal candidates possess a degree in relevant fields and case management experience. This role emphasizes teamwork and customer experience. The position is full-time with a base pay range of CAD 62,033.40 to CAD 79,208.22 per year.

Qualifications

• Minimum of one year case management experience.
• Field position requiring valid class 5 Saskatchewan driver's license.

Responsibilities

• Assess the needs of individual workers and administer benefits.
• Develop goal-oriented recovery and return-to-work planning.
• Manage assigned caseloads and prepare reasoned decisions.

Skills

Managing risks

Conceptual thinking

Communication

Return to work

Problem-solving

Decision making

Relationship building and management

Act Interpretation & Application

Education

University degree in health care, education, social sciences, disability management or business

Job description

Overview

Staffing Coordinator at Saskatchewan Workers' Compensation Board

We are inviting applicants who have a strong desire to help others, demonstrating empathy, caring and understanding, to join our team.

Base pay

62,033.40 / yr - $79,208.22 / yr

This range is provided by Saskatchewan Workers' Compensation Board. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Summary

As a member of our team, you are accountable for a broad range of responsibilities including assessing the needs of individual workers and administering the benefits of the Workers’ Compensation Act. Exercising leadership in the development of goal-oriented recovery and collaborative return-to-work planning; partnering with workers, employers, health-care providers, unions, and other service providers to ensure appropriate recovery and return to work planning; managing assigned caseloads; preparing reasoned, plain language decisions; adhering to procedures for return-to-work management; approving and authorizing services and benefits for injured workers.

It is an exciting time to work for the WCB as we undergo a significant business transformation and continue to evolve our service to make a difference in the lives of the workers and employers of Saskatchewan.

Qualifications

As an ideal candidate, you will thrive in this environment by possessing the following skills: managing risks, conceptual thinking, communication, return to work, problem-solving, decision making, relationship building and management, and Act Interpretation & Application. In addition to these skills, you will demonstrate a keen sense of teamwork and a passion for delivering an impeccable customer experience. You will be personable, energetic, and have a natural ability to thrive in a fast-paced, people-centered environment, serving a diverse group of stakeholders. We are looking for people with a strong passion for helping others, build effective relationships with our customers and partner with them throughout their journey of recovery and return to work.

A university degree in health care, education, social sciences, disability management or business is required, plus a minimum of one year case management experience. Case Management is defined as being responsible for an assigned client caseload and held accountable for all decisions and actions that impact individual cases. This position is a field position and requires a valid class 5 Saskatchewan driver's license.

Application details

Application Deadline: September 21, 2025

Applications: It is the responsibility of the applicant to ensure that the application is received through the online application system prior to close. Each application must include a cover letter explaining how each qualification is met and an updated resume.

The Saskatchewan Workers' Compensation Board is committed to achieving a representative workforce. Members of designated groups (women, aboriginal people, people with disabilities and visible minorities) are encouraged to apply.

Job metadata

• Seniority level: Associate
• Employment type: Full-time
• Job function: Administrative, General Business, and Strategy / Planning
• Industries: Business Consulting and Services and Claims Adjusting, Actuarial Services

Saskatoon, Saskatchewan, Canada

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