Customer Care Associate – WFH

American Income Life Insurance Company; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance provider is looking for a dedicated individual to assist members in understanding their benefits. This fully remote position involves guiding clients through enrollment and ensuring clarity in coverage options. Key responsibilities include answering calls, discussing benefits, and utilizing analysis tools to tailor recommendations. Candidates should be confident communicators and detail-oriented, with the ability to foster relationships. The role offers training, competitive earnings, and advancement potential.

Benefits

Complete training

Fully remote work

Weekly pay

Bonus opportunities

Full benefits after 3 months

Qualifications

• Strong communication skills necessary for member interactions.
• Detail-oriented approach to verify eligibility and discuss options.
• Ability to follow structured training processes effectively.

Responsibilities

• Assist members with understanding available benefits.
• Direct incoming calls and address client inquiries.
• Provide tailored recommendations using analysis tools.

Skills

Confident communicator

Organized and detail-oriented

Comfortable speaking with members by phone or video

Job description

About the Organization

For decades, our company has partnered with working families throughout the U.S., Canada, and New Zealand, as well as through our affiliate in New York. Our focus is on providing reliable life, accident, and supplemental health programs to members of unions, credit unions, and various associations. The goal has always been simple: offer protection people can trust and build relationships that last.

Role Summary

This position centers around helping members understand the benefits available to them. You’ll walk individuals through their options, assist with enrollment steps, and make sure they receive clear, accurate guidance. All interactions are with people who are already part of or connected to the programs we support.

Key Responsibilities

• Share benefit materials with members and verify eligibility
• Answer incoming calls and direct them to the appropriate place
• Return calls and assist clients with their questions or requests
• Discuss coverage options in a straightforward, easy-to-understand way
• Build tailored recommendations using our Needs Analysis tools
• Stay current on product updates, new offerings, and policy changes through ongoing training

Preferred Qualities

• Confident communicator
• Organized and detail-oriented
• Comfortable speaking with members by phone or video
• Able to follow structured processes and training systems
• Professional, patient, and focused on member experience

What You’ll Receive

• Complete training from the start
• Fully remote work setting
• Weekly pay with competitive earnings
• Bonus opportunities
• Strong internal growth potential
• Full benefits after 3 months
• A balanced, supportive work environment