Customer Accounts Lead: Order Fulfillment & Support

Irving Consumer Products; Dieppe; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading manufacturer of premium quality products is seeking a detail-oriented professional with at least 3 years of experience to manage customer orders from receipt to delivery. Responsibilities include processing orders accurately, collaborating with customers, and supporting KPI tracking. The ideal candidate possesses excellent communication skills and proficiency in Microsoft Office Suite. Bilingual candidates (English/French) are considered an asset. This role offers opportunities for growth within a dynamic team environment.

Benefits

Flexible medical, dental, and vision plan

Employee & family assistance program

RRSP matching program

Health & Wellness reimbursements

Product purchase program

Opportunities for training and development

Relocation cost (if applicable)

Hybrid flexible work options (if applicable)

Qualifications

• 3+ years of related work experience.
• International/export order experience is an asset.

Responsibilities

• Process customer orders accurately from receipt to delivery.
• Manage the lifecycle of customer purchase orders.
• Collaborate with customers to confirm order details.
• Maintain communication with stakeholders to meet expectations.
• Support KPI tracking related to order accuracy and customer satisfaction.

Skills

Excellent communication skills (bilingual considered an asset)

High attention to detail

Proficient in Microsoft Office Suite

Exceptional time management

Collaborative team player

Flexible and adaptable

Education

Post-secondary education or equivalent experience

Job description

A leading manufacturer of premium quality products is seeking a detail-oriented professional with at least 3 years of experience to manage customer orders from receipt to delivery. Responsibilities include processing orders accurately, collaborating with customers, and supporting KPI tracking. The ideal candidate possesses excellent communication skills and proficiency in Microsoft Office Suite. Bilingual candidates (English/French) are considered an asset. This role offers opportunities for growth within a dynamic team environment.