CRM Senior Solution Consultant

ServiceNow, Inc.; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading cloud services company in Metro Vancouver seeks a CRM Senior Solution Consultant to drive sales by providing technical expertise and solution positioning. Candidates should have a minimum of 5 years in pre-sales consulting, with a strong understanding of integrating AI into workflows. The role involves leading workshops, answering technical questions, and collaborating with product management. Join a dynamic team dedicated to innovation and customer satisfaction in a flexible work environment.

Benefits

Flexible work personas

Inclusive workplace

Opportunities for collaboration

Qualifications

• 5+ years of pre-sales solution consulting or sales engineering experience.
• Experience integrating AI into decision-making and workflows.
• Proficiency with cloud software solutions.

Responsibilities

• Support product sales as a technical expert.
• Lead discovery workshops with customers.
• Provide product feature insights and feedback.

Skills

Leveraging AI in work processes

Pre-sales solution consulting

ServiceNow platform proficiency

Collaborative work with product teams

Territory management skills

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of ourSolutionConsulting team, you will have a major impact on our future success by supportingCustomer Workflow Solution Sales. You will guide revenue for one of ourproducts withthesupportand partnershipofSales,ProductManagement, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The CRM Senior Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team

• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs

• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues

• Provide feedback to product management about product enhancements that can address customer needs and provide additional value

• Share and learn best practices and re‑usable assets with other Solution Consultants to enhance the quality and efficiency of the team

• Stay current on competitive analysis and market differentiation

• Support marketing events including executive briefings, conferences, user groups, and trade shows

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 5+ years of pre-sales solution consulting or sales engineering experience

• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions

• Experience working collaboratively with product management, product marketing, partners and professional services

• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence

• Travel, as necessary

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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