Crew Scheduler (100928)

WestJet; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading airline company in Calgary is seeking a Crew Scheduler responsible for managing crew requirements for daily operations. Applicants should have at least 1 year of airline experience, strong communication skills, and proficiency in scheduling software. The role involves shift work and requires adherence to regulations and safety protocols. This position promotes a collaborative environment and offers travel privileges as part of the benefits package.

Benefits

Travel privileges for you and your family

Savings and Benefit programs

Fun and friendly culture

Qualifications

• Minimum 1 year airline experience, preferably in an operational role.
• Previous experience with flight crew schedules and CARS is an asset.
• Strong interpersonal and communication skills.

Responsibilities

• Answer the phone promptly and assist crew members.
• Ensure schedule amendments follow regulations.
• Monitor Crew duty and rest violations.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving skills

Time management skills

Education

Minimum 1 year airline experience

Tools

SabreSonic

MS Word

Outlook

Excel

Job description

Overview of role

WestJet is seeking a Crew Scheduler. This individual is able to demonstrate a high standard of excellence, enjoys challenges, and is results-driven. The incumbent must be highly motivated and demonstrate the ability to work in an agile environment. They will be required to adhere to regulations and communicate with all stakeholders, while ensuring crew requirements are maintained for “day of” operations in a timely and effective manner.

This is a 24/7- 365 days per year position involving shift work.

Key deliverables

• Answer the phone promptly, demonstrating an ability to listen and empathize with crew members while ensuring a high level of internal guest satisfaction
• Ensure schedule amendments are following Canadian Aviation Regulations (CARS), Commercial Air Service Standards (CASS), the Company Operations Manual (COM), the Flight Attendant Manual (FAM)
• Monitor and mitigate Crew duty and rest violations
• Answer the phone promptly demonstrating an ability to listen and empathize with crew members while ensuring a high level of internal guest satisfaction
• Ensure implementation of IROP (irregular operations) contingency plans and required pairing modifications
• Adhere to Flight Operations policies and Inflight Department policies as outlined in the COM, the FAM, the Crew Services Guidelines
• Ensure appropriate deadheading arrangements are made, confirmed and tracked for crews
• Monitor and mitigate Crew duty and rest violations
• Other duties as assigned

Experience and qualifications

• Minimum 1 year airline experience, preferably in an operational role
• Previous experience with flight crew schedules and CARS is an asset
• Intermediate experience with SabreSonic, MS Word, Outlook and Excel is preferred
• Strong interpersonal skills and communication skills, with the capability of establishing respect and credibility through actions
• High degree of motivation and commitment to work independently in a fast-paced, dynamic and ever changing environment
• Ability to work with minimal supervision and take responsibility for accomplishing routine tasks
• Proven attention to detail, organizational, time management skills, and problem solving skills
• Ability to multitask in a fast paced, time-sensitive environment
• Demonstrate a commitment to teamwork, while contributing to a fun and friendly atmosphere
• Be a positive role model, outwardly demonstrating WestJet values and key competencies

The benefits of being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.