Creatio CRM Analyst: Drive Customer Success and Automation

Bits In Glass; Alberta; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading Cloud Consulting firm in Canada is seeking a Business Analyst to join their Creatio team. You will be responsible for gathering requirements, optimizing workflows, and delivering CRM solutions to enhance customer success. The role demands strong analytical and communication skills, requiring 3-5 years of experience in a similar position. Collaborate with cross-functional teams and clients to drive operational efficiency while working in a dynamic, team-oriented environment.

Qualifications

• 3-5 years of experience as a Business Analyst, focusing on CRM solutions.
• Strong understanding of Customer Success principles with preference for Creatio.
• Proven ability to work with cross-functional teams.

Responsibilities

• Gather and document business and functional requirements.
• Translate requirements into user stories and acceptance criteria.
• Analyze customer data for insights and improvements.

Skills

Business Analysis

Customer Success

Data Analysis

Communication

Project Management

Education

Bachelor’s degree in Business, IT, or related field

Certifications in CRM platforms

Tools

Jira

DevOps

Low-code tools

Job description

A leading Cloud Consulting firm in Canada is seeking a Business Analyst to join their Creatio team. You will be responsible for gathering requirements, optimizing workflows, and delivering CRM solutions to enhance customer success. The role demands strong analytical and communication skills, requiring 3-5 years of experience in a similar position. Collaborate with cross-functional teams and clients to drive operational efficiency while working in a dynamic, team-oriented environment.