Corporate Services Team Lead

Microserve; Burnaby; Hybrid; CAD 65,000 - 75,000; Full time

Job summary

A technology solutions provider based in Burnaby, BC, is seeking a Corporate Services, Team Lead to support the executive team. This role encompasses managing a small team, overseeing office administration, and providing strategic support. The ideal candidate has extensive executive support experience and strong leadership skills. The position offers a salary range of $65,000 to $75,000 per year with additional benefits and a hybrid work environment.

Benefits

Competitive salary

Variable compensation

Hybrid working model

Qualifications

• 5+ years of experience in executive or administrative support.
• At least 2 years in a supervisory or team lead role.
• Proven track record of supporting C-suite executives.

Responsibilities

• Provide direct administrative support to assigned executives.
• Manage and mentor a team of administrative and executive assistants.
• Oversee general office administration duties.

Skills

Strategic Thinking

Leadership

Collaboration

Problem Solving

Adaptability

Confidentiality & Integrity

Operational Efficiency

Data Analysis and Reporting

Technology Savvy

Emotional Intelligence

Education

Bachelor’s degree in a related field

Tools

Microsoft Office

Slack

Asana

Trello

Microsoft Teams

Job description

Corporate Services, Team Lead
Location: Burnaby, BC
Opportunity at Microserve

Position Summary

Microserve is seeking a proactive and highly organized Corporate Services, Team Lead to provide direct support to one or two members of the executive team while leading a Corporate Services function. This is a hybrid working position with a mix of in-office and working from home days within the Greater Vancouver area. This role reports directly into the Vice President of People & Culture with a dotted line to our President and Chief Operating Officer (COO).

As the Corporate Services, Team Lead you will be managing a small team of 2-3 administrative and executive assistants, optimizing workflows, and supporting strategic planning initiatives led by the President & COO. The successful candidate will also oversee general office administration duties and ensure the smooth operation of day-to-day support services. They will support the execution of strategic initiatives, to ensure alignment with company objectives and facilitate smooth transitions during key projects for the Executive Team.

Key Responsibilities:

Executive Support

• Provide direct administrative support to assigned executives, such as calendar management, travel coordination, and expense reporting.

• Assist in preparing presentations, formatting documents, and organizing meeting materials.

• Support the President in organizing and facilitating meetings and events related to strategic planning.

• Coordinate with department leaders, managing day-to-day operations, and overseeing special projects.

• Own the end-to-end process of managing the executive team’s actionable items arising from meetings, strategy sessions, and ongoing projects. Track progress and deadlines, provide regular status updates to executives, and ensure timely resolution of outstanding tasks.

Team Leadership

• Manage and mentor a team of administrative and executive assistants.

• Assign and distribute work based on specialization (e.g., calendar management, expenses, travel, companywide communications, meetings and preparing for meetings with necessary information, and synthesizing information for decision-making).

• Lead training, onboarding, and performance management for the team.

• Foster a culture of collaboration, excellence, and continuous improvement.

• Lead, mentor, and develop a high-performing team of executive assistants and administrative assistants, fostering a culture of excellence, collaboration, and continuous improvement.

• Oversee team recruitment, onboarding, professional development, and performance management.

• Implement and refine processes to optimize scheduling, minimize conflicts, and accommodate shifting priorities. Establish protocols for expense and travel management in accordance with company policies and best practices.

Corporate Services & Office Administration

• Oversee general office administration duties such as supplies, facilities coordination, and vendor management.

• Ensure consistent and efficient support services across the organization.

• Develop and refine processes for scheduling, communication, and task management.

• Serve as the primary liaison between the executive team and internal/external stakeholders, facilitating communication

• Perform other duties are required

Qualifications:

• Bachelor’s degree in a related field is considered an asset

• 5+ years of experience in executive or administrative support, with at least 2 years in a supervisory or team lead role.

• Proficiency in Microsoft Office and collaboration tools.

• Proven track record of supporting C-suite executives and driving strategic initiatives to completion.

• Experience in organizing and directing multiple teams and departments

• Experience in planning and leading strategic initiatives

• Excellent written and verbal communication skills

Core Competencies:

• Strategic Thinking: Ability to anticipate needs, identify opportunities, and execute solutions that drive organizational success. Leading strategic planning, identifying areas for improvement, making actionable recommendations, and executing strategic initiatives.

• Leadership: Proven capacity to inspire, motivate, and develop teams to achieve high standards of performance.

• Collaboration: Skilled at building relationships across all levels of the organization and fostering a culture of inclusion and partnership.

• Problem Solving: Adept at analyzing complex issues, generating insights, and implementing effective solutions.

• Adaptability: Comfortable with change, ambiguity, and shifting priorities; agile in responding to evolving business needs.

• Confidentiality & Integrity: Trusted to handle sensitive information discreetly and ethically. Unwavering in their commitment to confidentiality and ethical conduct, often serving as a trusted confidant to the executive team.

• Operational Efficiency: Streamlining internal processes, managing workflow, and addressing bottlenecks to enhance productivity and efficiency.

• Data Analysis and Reporting: Proficiency in analyzing operational data, producing executive-level reports, and leveraging insights to inform decision-making.

• Technology Savvy: Comfortable working with digital collaboration tools (Slack, Asana, Trello, Microsoft Teams), enterprise systems (ERP, CRM), and virtual meeting platforms.

• Integrity: A Chief of Staff must be unwavering in their commitment to confidentiality and ethical conduct, often serving as a trusted confidant to the executive team.

• Emotional Intelligence: The capacity to read situations, understand motivations, and respond with empathy and diplomacy.

• Initiative: Proactive in identifying opportunities, anticipating challenges, and driving continuous improvement.

Compensation:At Microserve we aim to pay fairly alongside the various geographical location our employees reside in across Canada. Therefore, our salary range for this role is between $65,000 to $75,000 per year with variable compensation component. The final salary offered will be based on a combination of your skills, experience, location, competencies, and internal pay equity.

About Us

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients.