Copy of Sr. Technical Consultant, Core Business Transformation Solutions

ServiceNow; Montreal; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading technology services company in Montreal is seeking a Sr. Technical Consultant to deliver ServiceNow solutions. The ideal candidate has extensive experience in configuring ServiceNow and integrating AI into processes. Responsibilities include leading customer workshops and optimizing solutions to improve business outcomes. The role requires strong consulting skills and the ability to work with diverse teams.

Qualifications

• At least 3 years of configuring / developing ServiceNow.
• Experience integrating AI into workflows.
• 5+ years in configuration for complex HR, Legal, Finance technologies.

Responsibilities

• Optimize and leverage ServiceNow best practices.
• Lead technical aspects of project delivery.
• Support customer engagement and facilitate workshops.

Skills

ServiceNow configuration / development

Integration of AI into work processes

Influencing and consulting skills

Understanding of leading HR and related systems

Web Technologies (XML, HTML, JavaScript)

Education

ServiceNow Certified System Administrator certification

Relevant ServiceNow Solution-Specific Certifications

Tools

Web Services

HTML

JavaScript

Job description

Overview

Sr. Technical Consultant for ServiceNow Core Business Transformation Solutions. The role is a functional and technical expert in the ServiceNow Expert Services Team, focused on customer engagement, consulting with customers and configuring the ServiceNow Core Business Transformation Products (which include HR Service Delivery, Legal Service Delivery, Workplace / Facility Service Delivery, Employee Service Management Solutions, and Finance & Supply Chain Solutions) to accelerate and drive customer business outcomes.

What you get to do in this role

• Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.
• Support engagements with process definition, re-engineering, improvement, and gap analysis of current / future-state processes during workshops with key customer sponsors and stakeholders for these specific solutions and domains.
• Advise customers in their efforts to take advantage of the ServiceNow Solutions standard capabilities to improve their processes.
• Lead customer design workshops focused on ServiceNow Platform and Solution technology.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Draft technically-focused user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
• Guide and provide ad-hoc oversight / training for customers’ future system administrators throughout the engagement.
• Lead the technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources’ development.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Develop required integration components (SSO, LDAP, etc.) with multiple systems.
• Develop required portal components.
• Prepare all customer-facing deliverables focused on the technology and responsible for the quality of the configured / developed solution.
• Juggle multiple and complex projects / initiatives and promote continuous improvement practices for delivery / engagement materials.
• Support specific sales activities when required.
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
• Travel up to 50% annually driven by customer needs and internal meetings.

Qualifications

In order to be successful in this role we need someone who has:

• At least 3 years of configuring / developing ServiceNow.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry).
• ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and relevant ServiceNow Solution-Specific Certified Implementation Specialist / Accreditation designations (e.g., HR Suite Certification, Legal Service Delivery Accreditation, Workplace Service Delivery Accreditation, Certified Application Developer) and/or completion of ServiceNow Supplier Lifecycle Operations (SLO) / Sourcing & Procurement Operations (SPO) / Accounts Payable Operations (APO) Learning Paths.
• At least 5 years of configuration / development experience for complex HR, Legal, Workplace / Facilities, and Finance / Supply Chain technologies, inclusive of integrations and portals.
• Demonstrated ability to influence and consult, providing options with pros, cons, and risks, while delivering thought leadership to customer sponsors / stakeholders in solving business process and / or technical problems.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO) and working with SaaS technologies.
• Strong understanding of leading HR, Legal and / or Workplace / Facilities and related systems and tools (e.g., Workday, Oracle / PeopleSoft, SAP / SuccessFactors, UltiPro, Infor, SAP ERP).
• Strong interpersonal skills, customer-centric attitude, and ability to work with diverse teams.
• Proven team player and team builder.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories assigned to ServiceNow employees depending on the nature of their work and their location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work and Employment Type information removed as it is not needed for the role.