Coordinator, Clinical Operations - Mandarin Fluency

Cogstate; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading brain health company is seeking a Mandarin-speaking Clinical Operations Coordinator to support the delivery of various contracted services. The role requires a Bachelor’s degree or related experience, and fluency in both Mandarin and English is essential. Responsibilities include coordinating training, processing data, and providing customer support. This position offers competitive salaries and learning opportunities, with remote work options available.

Benefits

Remote work practices

Competitive salary

Learning & development opportunities

Qualifications

• Bachelor's degree or 1+ years of related experience.
• Previous project management or administrative support experience preferable.
• A professional level of fluency in Mandarin & English.

Responsibilities

• Work with study teams to ease bandwidth strain on Coordinator responsibilities.
• Process clinician/rater forms and document data via status trackers.
• Schedule 1:1 training video conferences.
• Document real-time updates to status trackers.
• Provide customer service and translations from English to Mandarin.

Skills

Fluency in Mandarin

Fluency in English

Project management experience

Administrative support experience

Education

Bachelor's degree

Job description

Overview

Remote - Australia

At Cogstate, we’re advancing the science of brain health - making it faster, easier, and more accurate to assess cognition across clinical trials, healthcare settings, and everyday life.

Our digital cognitive assessments are trusted by researchers, clinicians, and pharmaceutical partners around the world, helping to drive breakthroughs in neuroscience and improve outcomes for people living with neurological conditions. Founded on decades of cognitive science and backed by rigorous validation, Cogstate’s assessments are used in more than 150 countries and over 2,000 clinical trials.

Our global team of experts - spanning psychology, data science, operations, and technology - works together to solve complex challenges in brain health assessment, always with a patient-first mindset. Whether we’re supporting a multinational Alzheimer’s trial or developing tools to bring cognitive testing into routine care, our work is meaningful, collaborative, and constantly evolving.

At Cogstate, we’re not just imagining the future of brain health - we’re building it.

Mandarin-speaking Clinical Operations Coordinator, accountable for supporting the operational delivery of a variety of contracted services in a Clinical Trial. These services include Rater Training and Monitoring activities, Clinician Network Management, Data Management, and Scale Management.

Responsibilities

• Work with study teams across a variety of functional areas to ease bandwidth strain on Coordinator responsibilities.
• Processing clinician/rater forms and documenting data via status trackers and LMS training systems.
• Review and process submitted clinician/rater surveys and deploy applicable LMS training modules.
• Schedule 1:1 training video conferences between site raters and Cogstate Rater Services staff.
• Hardware shipment scheduling and documentation management.
• Document real-time updates to status trackers, coordinate high-volume email correspondence, and communicate status updates to clinicians/raters, electronic records filing.
• Point of contact for clinician/rater support questions.
• Direct communication with site coordinators at clinical settings, activity and communication tracking, and general support throughout study.
• Interact with CRAs for site monitoring activities.
• Provide customer service and translations from English to Mandarin and vice versa when needed.

Qualifications

• Bachelor's degree or 1+ years of related experience.
• Previous project management or administrative support experience preferable.
• A professional level of fluency in Mandarin & English.

What’s In It For You

• Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work from anywhere where Cogstate is registered to business within the United States, Australia, or the United Kingdom!
• Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
• Learning & Development Opportunities: Cogstate offers a variety of learning and development opportunities focused on leadership, and professional & personal development.

Our Culture

We bring our whole selves to work every day. We’re courageous and we deliver together. We’re passionate individuals who enjoy working together. We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We see challenges as opportunities and move with pace to achieve our goals.

If you’re ready to help us in our journey to optimize the measurement of brain health around the world, please apply now!

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the company. If you need assistance in applying please email [e-mail].

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