Conversational AI Designer - Voice Apps

Jobgether; Canada; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A partner firm in AI development is looking for a Conversational AI Designer - Voice Apps in Canada. This role involves designing engaging voice interactions for IVR and virtual agents, requiring deep expertise in conversational AI and language understanding. The ideal candidate has over 8 years of experience and is proficient in both English and French. This position offers flexibility and the chance to work on innovative voice applications that enhance customer experiences.

Benefits

Flexible work environment

Career growth opportunities

Inclusive team culture

Qualifications

• 8+ years of professional experience in project delivery, analysis, or related roles.
• 4+ years of experience in conversational AI or voice application design.
• Strong background in business or systems analysis is a plus.

Responsibilities

• Design and document conversation flows and voice interactions.
• Define user journeys, prompt wording, and error-handling logic.
• Collaborate with business analysts to translate requirements.

Skills

Conversational AI design

Natural Language Understanding (NLU)

Bilingual fluency in English and French

Collaboration skills

Communication skills

Tools

Google Dialogflow

Lucidchart

Visio

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Conversational AI Designer - Voice Apps in Canada.

As a Conversational AI Designer, you will craft natural and engaging voice interactions for customer-facing applications, including IVR and virtual agents. You will design conversation flows that are intuitive, human‑like, and aligned with brand tone, working closely with analysts, developers, and clients. This role requires a deep understanding of spoken dialogue design, natural language understanding, and multi‑lingual conversation strategies. You will contribute to optimizing customer experiences, enhancing automation, and creating efficient, scalable voice applications. Your work will directly influence how end users interact with AI‑driven systems, ensuring clarity, engagement, and brand consistency.

Accountabilities

• Design and document conversation flows, dialogue scripts, and voice interactions for IVR and virtual agent systems.
• Define user journeys, prompt wording, and error-handling logic to ensure smooth and natural interactions.
• Collaborate with business analysts to translate requirements into detailed conversational specifications.
• Work with NLU teams to fine‑tune intents, entities, and conversational logic.
• Support testing, gather insights, and provide recommendations to improve interaction quality.
• Ensure conversation designs reflect customer brand voice and maintain consistency across applications.
• Maintain bilingual conversation flows in English and French, ensuring accuracy and clarity.

Requirements

• 8+ years of professional experience in project delivery, analysis, or related roles.
• 4+ years of experience in conversational AI or voice application design (IVR, call routing, virtual agents).
• Hands‑on experience with Google Dialogflow or similar NLU platforms.
• Strong background in business or systems analysis is a plus.
• Excellent writing skills and attention to linguistic detail.
• Proficiency with diagramming tools such as Lucidchart or Visio.
• Bilingual fluency in English and French.
• Strong presentation, collaboration, and communication skills for client‑facing interactions.
• Ability to work independently in a fast‑paced, dynamic environment.

Benefits

• Work on innovative AI‑driven voice applications impacting customer experiences.
• Collaborate with a global, multidisciplinary team of engineers and designers.
• Flexible work environment with opportunities for remote collaboration.
• Career growth and skill development in conversational AI and speech technologies.
• Exposure to cutting‑edge natural language understanding tools and platforms.
• Inclusive, diverse, and supportive team culture.

By submitting an application to this posting, the applicant acknowledges that Jobgether will process their personal data as necessary to evaluate their candidacy, provide feedback, and, when appropriate, share relevant information with potential employers. Such processing is carried out on the basis of legitimate interest and pre‑contractual measures in accordance with applicable data protection laws. The applicant may exercise their rights of access, rectification, erasure, and objection at any time as provided under the GDPR.