Continuous Improvement / Process Improvement Specialist

Onico Solutions; Richmond Hill; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company in the financial sector is seeking a Continuous Improvement / Process Improvement Specialist to enhance operational efficiency. The role involves analyzing processes, leading improvement initiatives, and collaborating with cross-functional teams to implement solutions. Candidates should have a Bachelor's degree and be Six Sigma certified, with over 5 years of experience in a financial institution. This is a minimum 6 month contract located in downtown Toronto.

Qualifications

• 5+ years in a similar role at a financial institution.
• Knowledge of risks in lending and deposit taking environment.
• Experience in continuous improvement implementations.

Responsibilities

• Analyze and document business processes to identify improvements.
• Collaborate with analysts to develop solutions for process gaps.
• Lead change management initiatives to enhance operational efficiency.

Skills

Leading and executing continuous improvement initiatives

Excellent analytical, problem-solving and troubleshooting skills

Excellent business/technical written and verbal communication

Strong interpersonal relationship building and listening skills

Education

Bachelor’s degree in Business, Economics, Finance or equivalent

Certification(s)/Designation(s) in Six Sigma or equivalent

Tools

MS Office

SAP

Microsoft Dynamics

Job description

Continuous Improvement / Process Improvement Specialist

Process Efficiency Identification, Measurement, Leading Change

◦Participate in a number of initiatives including CRM (Customer Relationship Management) and Deposits Origination projects and potentially other projects

◦Solicit and gain consensus on business requirements within a large cross-functional group

◦Collaborate with analysts and vendor to develop solutions for identified gaps and opportunities

◦Analyse and observe processes to understand process steps, interdependencies, manual touch points and applications used to complete business transactions

◦Create and deliver formal process improvement plans articulating scope and business benefit

◦Recommend industry accepted solutions or best practices for operational processes

◦Recommend fact-based improvements which increase efficiency and effectiveness, while understanding and balancing the requirements of multiple stakeholders

◦Develop and deliver process documentation that reflects current business processes and future state requirements

◦Use appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements

◦Act in a leadership role in acquisition of data, information and feedback from internal and external sources

◦Work with Business Risk Management to leverage available data such as KPIs and KRIs, customer complaint data, operational risk events/incidents to identify improvement opportunities

◦Recognize the importance of change management, its purpose and principles, and utilize these to assist the organization’s Leadership in executing change

Formal Education

• Bachelor’s degree required in Business, Economics, Finance or equivalent
• Certification(s)/Designation(s) required in Six Sigma or equivalent

Related Experience

◦5+ years in a similar role at a financial institution

◦Knowledge of risks inherent in a lending and deposit taking environment

◦Knowledge of financial regulatory requirements and governing bodies

◦Process improvement implementations

Skills

• Leading and executing continuous improvement initiatives
• Migration or implementation of workflow and digital file management systems
• Ability to identify opportunities to increase business effectiveness through efficiencies and/or quality
• Excellent business/technical written and verbal communication, documentation and reporting skills
• Excellent analytical, problem-solving and troubleshooting skills in order to quickly and effectively solve problems
• Expertise in creating Business process maps and Business Requirements Documentation
• Solid understanding of process improvement, change management, and project management methodologies
• A track record of seeing projects and initiatives through to completion
• Well developed negotiation, influencing and decision-making skills
• Strong interpersonal relationship building and listening skills that promote collaboration and professional maturity with demonstrated experience in stakeholder management
• Able to manage multiple initiatives and thrive in an evolving work environment
• Solution-focused and takes initiative ensuring self, and team, work effectively and efficiently within established guidelines
• Ability to embrace and reinforce organizational values and culture
• Excellent knowledge of MS Office; word, power point, visio, excel
• Knowledge of SAP, Open Text, Microsoft Dynamics an asset

This is a minimum 6 month contract located in downtown Toronto.