Contact Center Agent / Inbound call center

Lombardi Media Corporation; Vaughan; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service is seeking agents in Vaughan, Ontario. The role involves addressing customer inquiries, providing information about products, and ensuring satisfaction in a structured environment. Benefits include competitive wages, medical and dental eligibility after six months, and a fun work atmosphere.

Benefits

Competitive starting hourly wage

Paid training program

Fun and enthusiastic work environment

Eligibility for medical and dental benefits after 6 months

Qualifications

• Minimum 1 year call center experience required.
• Must be reliable with strong multitasking abilities.
• French language skills preferred.

Responsibilities

• Responsible for answering customer inquiries via phone and e-mail.
• Provide excellent customer service and resolve issues efficiently.
• Thrive in a fast-paced, high energy working environment.

Skills

Customer Service

Communication

Multitasking

Computer Literacy

Typing

Listening

Education

High School or GED

Job description

Agents will be responsible for answering customer inquiries via phone and e-mail. Providing information to customers; will explain the type and cost of products offered; receive and log complaints; investigate complaints, access and process information.

Must be available to work from Monday through Friday and Saturday and Sunday. Shifts include early morning and late night. Office is located in Vaughan at Hwy 7, Concord, ON L4K 4M3.

Duties and Responsibilities :

• Responsible for all customer inquiries
• Provide excellent customer service on all calls
• Take appropriate action to efficiently resolve issues
• Receive and incorporate feedback to improve personal and business performance
• To connect and build rapport with existing and new customers and their changing needs
• Efficiently enter data into various software programs
• Thrive as a team player in a fast paced, high energy working environment
• Keeping up to date with corporate communications and changing processes
• Reviewing follow-up communications to ensure customer needs are met

Required Qualifications & Skills :

• Must be reliable
• High School or GED education required
• Minimum 1 year call center experience
• Excellent computer literacy and skills
• Able to type at least 35 WPM
• Ability to effectively communicate through written medium
• Excellent phone voice and articulate communicator
• Possess superior multitasking abilities
• Strong listening and communication skills with a professional telephone manner
• Must be comfortable working in a highly structured, measurable target driven environment
• Versatile customer service experience with an emphasis on client satisfaction
• Ability to work flexible shift as the call center could run 24 / 7.
• Must be able to pass a criminal and credit background check.
• French preferred.

Employee Benefits :

• Competitive starting hourly wage
• Paid training program
• Fun and enthusiastic work environment
• Eligibility for medical and dental benefits after 6 months

Requirements : Candidates will be required to consent to criminal, credit and professional reference verification.