Consultant, Employee Experience

Canadian Blood Services; Ottawa; Hybrid; CAD 89,000 - 109,000; Full time

Job summary

A national health organization is seeking a Temporary full-time Consultant for Employee Experience in Ottawa. This role involves leading key initiatives to enhance employee engagement and improve the delivery of employee experience strategies. Candidates should have a university degree, ideally in Social Sciences, and over 5 years of relevant experience. This position offers a hybrid work model and various benefits including a defined benefit pension plan.

Benefits

Payment in lieu of vacation

Defined benefit pension plan

Employee discounts

Wellness program

Qualifications

• 5+ years’ experience in leading practices in employee experience.
• Strong experience in project management.
• Experience in leading efforts using user experience design method.

Responsibilities

• Lead and support initiatives to improve employee experience.
• Collaborate with stakeholders to enhance frontline employee experience.
• Monitor impact against the employee experience strategy.

Skills

Understanding trends in employee experience

Project management

Excellent communication skills

User experience design principles

Education

University degree in Social Sciences

Graduate degree is preferable

Job description

Please note this role will work in a hybrid environment. The successful candidate will be working at our head office in Ottawa (1800 Alta Vista Drive) and will be working a mixture of on‑site and off‑site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in‑person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Employment status: Temporary full‑time
Position's anticipated end date: 2026-03-31

Classification: PTS
Salary/Rate of pay: $89,894 to $108,493

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up‑to‑date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission‑driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a Temporary full‑time Consultant, Employee Experience to join our dynamic Talent Strategy team in our People, Culture and Performance division.

The Talent Strategy team is responsible for supporting Canadian Blood Services by leading the processes to prepare the workforce for the future and to support the effectiveness of the division.

In this role, you will be accountable for leading and supporting efforts that improve delivery of Canadian Blood Services commitment to an engaging an empowering employee experience. The primary focus will be leading the design and delivery of initiatives under our employee experience strategy and roadmap to drive engagement and deliver an experience where all employees feel respected, connected and valued.

• In close collaboration with key stakeholders across the organization and utilizing your demonstrated knowledge and expertise, you will be responsible for leading key initiatives to improve employee experience, with a particular focus on frontline employee experience.
• Leveraging your strong organizational skills and attention to detail, you will be responsible for establishing ongoing processes for overseeing execution against the employee experience strategy and roadmap and monitoring impact.
• You will leverage data and insights to identify, prioritize and develop solutions for gaps in the employee experience. Drawing on your ability to present information in a clear and compelling way, you will present updates to key sponsors across the organization.
• Applying your strong interpersonal skills and ability to influence without authority, you will provide thought leadership and recommendations on future initiatives in employee experience.

Desired education and skills

• Completion of a university degree, preferably a graduate degree, in Social Sciences with specialization courses in statistics, research methodology and Human Resources.
• 5+ years’ experience in understanding trends and leading practices in employee experience.
• 5+ years’ experience in design, development, implementation, measurement and continuous improvement of employee experience.
• Experience in leading efforts using user experience design method and principles.
• Strong experience in project management.
• Excellent communication skills (written, oral, presentation) and strong ability to communicate complex ideas to diverse audiences at all levels.
• Consulting experience is preferable.
• An equivalent combination of education, training and experience may be considered.

What we offer you

• Payment in lieu of vacation
• Payment in lieu of benefits
• Defined benefit pension plan
• Employee discounts, wellness program, professional resources

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/days of the week.
• You may be required to travel a couple of times per year for this role, and as required.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up‑to‑date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.