Concierge - Multifamily

Hines; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading real estate investment management firm in Calgary is seeking a Concierge - Multifamily to provide exceptional service to residents. The role requires organizing various resident services, ensuring comfort, and maintaining communication. Candidates should possess at least two years of customer service experience and a high school diploma. This role involves creating positive resident experiences while managing inquiries effectively. The ideal candidate will thrive in a dynamic environment focused on excellence and teamwork.

Benefits

Competitive compensation

Comprehensive training

Robust benefits

Generous vacation packages

Qualifications

• Minimum two years' experience in a customer service environment.
• Residential Concierge/Reception experience strongly preferred.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Organize, coordinate and implement various resident services.
• Act as the point of contact for residents.
• Ensure packages are delivered and notify residents in a timely fashion.

Skills

Customer service orientation

Excellent written communication skills

Excellent verbal communication skills

Education

High school diploma or equivalent

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Concierge - Multifamily with Hines, you will be responsible for organizing, coordinating and implementing various resident services and programs. You will act as the point of contact for residents. Responsibilities include, but are not limited to:

• Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
• Support residents with use of luggage carts
• Monitor guest traffic and parking garage for team members and vendors
• Monitor security cameras and fire alarm panel
• Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
• Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
• Update the daily log pertaining to any events and report any concerns to management
• Book freight elevators for move-ins, move-outs and furniture deliveries
• Maintain equipment inventory
• Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
• Responsible for organizing, coordinating, and implementing various resident services and programs.
• You will act as the point of contact for residents, responding within 24 hours to ensure the inquiry/complaint has been resolved satisfactorily.
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents.
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled.

Qualifications

Minimum Requirements include:

• High school diploma or equivalent from an accredited institution
• Two or more years’ experience in a customer service environment
• Residential Concierge/Reception experience strongly preferred
• Strong customer service orientation
• Excellent written and verbal communication skills
• Ability to work a flexible schedule including weekends and holidays

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed‑use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines’ success is our 5,000 dedicated employees in 30 countries who draw on our 65‑year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.