About The Role
Hi, I’m Brandon, Head of Operations at Loop, and I’m hiring a Compliance & Risk Associate to support Loop’s regulatory compliance, AML program, and risk & fraud monitoring operations as we scale.
Where You Come In
This is a newly created, hybrid compliance and risk role designed for someone with hands-on exposure to AML, financial crime prevention, transaction monitoring, and fraud risk.
You’ll work closely with the Head of Compliance while partnering cross-functionally with Payment Operations, Customer Operations, and banking partners. This role blends regulatory compliance execution with real-time risk monitoring and fraud prevention.
What You'll Be Doing
Compliance & AML
- Conduct Level 1 (L1) AML investigations for potentially suspicious activity.
- Perform transaction monitoring and escalate cases as required.
- Support preparation of reports for banking partners and regulators (e.g., FINTRAC, Bank of Canada).
- Respond to compliance-related requests from banking partners accurately and on time.
- Maintain detailed documentation of investigations, findings, and actions taken.
- Support with auditor and/or regulator correspondence during audits or reviews.
- Work closely with the Head of Compliance as the primary escalation point.
Risk Management & Fraud Prevention
- Monitor daily transaction queues and alerts to identify potential fraud, AML risks, or suspicious behavior.
- Support dispute and chargeback investigations by gathering evidence and tracking outcomes.
- Track investigations, account closures, and correspondence with banking partners where required
- Assist with Enhanced Due Diligence (EDD) reviews for higher-risk customers both during onboarding and on periodic account reviews.
- Analyze transaction and fraud trends to identify emerging risks and recommend control improvements.
- Define and operationalize customer risk categorization processes
- Support the drafting and implementation of compliance and risk related policies and procedures
- Proactively identify and mitigate regulatory, and operational risks associated with our business
- Conduct routine internal compliance audits and risk assessments to identify potential risks across all business functions
- Partner with Payment Operations and Customer Operations teams to collect documentation for payment screenings and investigations.
Desired Qualities, Skills, and Experience
- 4-5 years of experience in AML, compliance, risk, fraud, or financial crime prevention.
- Foundational understanding of AML regulations, sanctions screening, transaction monitoring, and customer due diligence.
- Hands-on AML or transaction monitoring experience is strongly preferred.
- Strong attention to detail and analytical thinking.
- Highly organized with excellent time management and follow-through.
- Self-starter who takes ownership and thrives in a fast-moving startup environment.
- Curious, proactive, and motivated to grow a career in compliance and risk.
- Fluency in English.
- Comfortable using Google Suite, Excel, and CRM tools (Salesforce or similar).
What's in it for you?
- Real responsibility from day one in a critical, high-impact role.
- Hands-on exposure to AML investigations, fraud monitoring, and regulatory reporting.
- Direct mentorship from an experienced Head of Compliance.
- Clear growth path as Loop scales its compliance and risk programs.
- Collaborative, friendly startup culture where your work visibly matters.
People You'll Be Working With
- Brandon Carlos, Head of Operations
- Michael Shin, Head of Compliance
- And many more people across the team, visit our LinkedIn page
What we offer
- Salary range: CAD $80,000 - $90,000
- Equity: 0.01%–0.1%
- 3 weeks vacation
- Group health benefits after probation
- Onsite role in downtown Toronto
- Kitchen full of snacks and drinks to keep you going throughout the day
- Catered lunch on Fridays (we take recommendations!)
Interview Process
- 30 minutes virtual meeting with Mandy, People and Business Operations Specialist
- 30 minutes virtual meeting with Brandon, Head of Operations
- 60 minutes in person meeting with Michael, Head of Compliance and Hillary, Risk Lead
- Take home questionnaire to get to know you better
- 60 minutes in person meeting with Cato, CEO and Co-Founder with Sarah, Chief of Staff
- Background check and offer
How to Apply
Loop is committed to creating a diverse culture. We encourage you to apply regardless of who you are or where you came from - what matters is the journey ahead. Put simply, if you’re unsure about your qualifications for this position, we’d still encourage you to apply!