Complex Case Coordinator

The Pod Group; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A community-based organization in Ontario is seeking a Complex Case Coordinator to support vulnerable youth facing homelessness. The role involves developing individualized care systems, managing case plans, and advocating for youth to access essential services. Ideal candidates will have a Bachelor's Degree in Social Services, relevant experience in case management, and knowledge in trauma-informed care. The position requires a valid driver's license and flexibility to work at various locations.

Qualifications

• 2-3 years of case management experience.
• Knowledge of housing first, trauma-informed care, and harm reduction.
• Valid Ontario Driver’s License and access to a vehicle.

Responsibilities

• Develop a tailored system of care for complex youth.
• Manage and monitor case plans focused on housing success.
• Conduct weekly in-person check-ins with youth.

Skills

Case management

Trauma-informed care

Youth advocacy

Communication

Organizational skills

Education

Bachelor’s Degree in Social Services or related field

Relevant certification (e.g., RSW, RSSW, RP, CYCP)

Job description

COMPASSIONATE ● RESOURCEFUL ● DETAIL-ORIENTED ● ORGANIZED ● CLIENT-CENTRED

OVERVIEW

A growing, community-based organization providing shelter and outreach support for homeless youth in Peel Region. Recognized for its commitment to creating a safe environment and providing access to services that foster independence and growth.

MISSION

The Complex Case Coordinator offers care coordination to vulnerable and chronically homeless youth through assessment, planning, facilitation, care coordination, evaluation, and advocacy. The role empowers youth, leveraging their strengths to improve their quality of life by facilitating access to necessary supports and reducing homelessness risk.

The Pod Group partners with this organization to place a dedicated, resourceful individual in the role of Complex Case Coordinator.

PRIORITIES

• Develop a system of care tailored to the unique needs of complex youth.
• Manage case plans focusing on obstacles to housing success and promoting stability and achievement.
• Monitor youth progress and adjust goals as needed through regular follow-ups.
• Conduct weekly in-person check-ins to ensure goal progress.
• Collaborate with staff to secure affordable housing using a Housing First for Youth model and ensure wraparound services are provided.
• Support youth during viewings and meetings, advocating for their needs.
• Teach life skills to help youth maintain housing, emphasizing tenancy skills.
• Utilize assessments and care planning tools to coordinate services and advocate for youth needs.
• Maintain positive relationships with landlords and community agencies for referrals and support.
• Develop partnerships with health providers to ensure access to healthcare and other supports.
• Maintain confidential files and complete documentation.
• Perform other duties as assigned.

TALENTS & EXPERTISE

• Bachelor’s Degree in Social Services or related field, or equivalent education and experience, with relevant certification (e.g., RSW, RSSW, RP, CYCP).
• 2-3 years of case management experience.
• Knowledge of housing first, trauma-informed care, and harm reduction.
• Experience supporting youth facing chronic homelessness, mental health, and substance use challenges.
• Ability to work rotating shifts, including weekends and holidays.
• Valid Ontario Driver’s License, access to a vehicle, and minimum $2,000,000 liability insurance.
• Valid CPI/UMAB and First Aid/CPR certifications.
• Satisfactory Vulnerable Sector Police Check.
• Flexibility to work at Brampton and/or Mississauga locations.
• Must be fully vaccinated against COVID-19, as per legislation.

THE POD GROUP

The Pod Group (PG) provides innovative solutions to support organizational growth while promoting equity, diversity, inclusion, and belonging. We focus on building community organization competencies through strategy, marketing, and human resources integration, serving sectors like health, social services, housing, and mental health.

EDI-B VALUES

We believe organizational success depends on a team aligned with its mission, making decisions that respect and dignify all stakeholders. Our commitment to anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging guides our partnerships and organizational culture.