Complex Care Coordinator , Social Worker

Sinai Health System; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent healthcare organization in Toronto seeks a Complex Care Coordinator/Social Worker to support patients with complex health needs. This temporary full-time role involves coordinating care, providing social support, and collaborating with an interdisciplinary team. Candidates should possess a Master's in Social Work and have experience in primary or community-based care. This position offers a salary range of CAD $47.66 - $59.63 per hour, with a focus on equitable patient-centered care.

Qualifications

• Must be registered with the Ontario College of Social Workers.
• 3 years of experience in primary or community-based care required.
• Experience in supporting individuals with grief or trauma preferred.

Responsibilities

• Collaborate with care team members to support patients' complex needs.
• Provide referrals for social and community services.
• Manage patient funds and monitor support progress.

Skills

Knowledge of contemporary social work theories

Understanding of care coordination principles

Strong problem solving skills

Excellent communication skills

Cultural competence

Education

Masters of Social Work

Tools

Electronic medical records

Job description

Complex Care Coordinator , Social Worker - (14390)

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Job Type

Temporary Full Time

Vacancy Type

New/Replacement Vacancy

Organizational Department

Sinai Health -> Mount Sinai Hospital -> Family Medicine

Employee Group

Non Union

Location

Mount Sinai Hospital Campus - Toronto, ON M5G 1X5 CA (Primary)

Travel Requirement

Hours (subject to change)

37.5 hours

Salary Scale

CAD $47.66 - $59.63 (2025 NU70)

Job Description

This is a Temporary Full-time position up to approximately twelve (12) months.

Sinai Health is seeking a Complex Care Coordinator / Social Worker to support the Mount Sinai Academic Family Health Team (MSAFHT) at the Mount Sinai Hospital campus. This role supports patients with complex needs who require assistance navigating health and community care systems to achieve coordinated, integrated, and patient-centered care. The Complex Care Coordinator / Social Worker delivers comprehensive social work services, including assessment, care coordination, counseling, and community referral. Working as part of an interprofessional primary care team, the role addresses psychosocial concerns, social determinants of health, and system navigation, while supporting continuity of care and appropriate follow-up in the community. Reporting to the Director of the MSAFHT, the Complex Care Coordinator / Social Worker supports a diverse, urban patient population with complex social and health-related needs. The role contributes to equitable care through advocacy, coordination, and strong partnerships with community-based services.

About The Mount Sinai Academic Family Health Team

The Mount Sinai Academic Family Health Team delivers comprehensive, patient-centered primary care across the lifespan. Our goal is to support patients in managing their health and improving overall quality of life through integrated primary care and specialized programs.

The Family Health Team operates at two locations, the Granovsky Gluskin Family Medicine Centre in Toronto and the Sherman Health and Wellness Centre in Vaughan.

Family Health Teams bring together multiple primary care providers to function as a coordinated care team. This model allows patients to access a broad range of services in one setting. The interprofessional team includes physicians, nurses, social workers, pharmacists, and other specialized health care providers. As a teaching clinic, the MSAFHT works closely with the University of Toronto Department of Family and Community Medicine, supporting medical students and residents. The team values education, research, quality improvement, and collaborative patient care.

In this role you will:

• Work collaboratively with the interprofessional Family Health Team to support patients with complex health and social needs
• Identify and provide resources to support patients and families in making informed health decisions
• Assist patients in exploring options and developing action plans while providing guidance and support
• Provide referrals to social, personal, and community services, including legal, medical, financial, housing, employment, transportation, and childcare resources
• Liaise and collaborate with community agencies, care coordinators, social workers, and other service providers to identify and coordinate appropriate supports
• Participate in the selection and admission of patients to appropriate programs in partnership with community agencies
• Assess and determine eligibility for social benefits and income support programs
• Manage funds or resources dedicated to supporting patients in need, ensuring equitable allocation and accountability
• Monitor patient progress, provide support, and address emerging challenges
• Advise and support recipients of social assistance, pensions, and related benefits
• Implement and coordinate delivery of services within the community in collaboration with external providers
• Maintain ongoing communication with social service agencies and health care providers to ensure coordinated care and continuity of services
• Run regular complex care rounds to review patient cases as a team, identify gaps, and plan integrated interventions
• Contribute to the development of coordinated care plans as needed to support integrated, patient-centered care
• Support seamless transitions from acute or tertiary care to primary and community care, including booking follow-up appointments and linking patients to home and community supports
• Attend relevant team meetings, case conferences, and community planning sessions to support integrated care
• Perform other duties consistent with the job classification as required

Job Requirements

Mandatory

• Successful completion of a Masters of Social Work from an accredited educational institution
• Currently registered and in good standing with the Ontario College of Social Workers and Social Service Workers
• 3 years of experience in primary care, community-based care, or a similar interdisciplinary setting

Preferred

• Experience supporting individuals coping with grief, trauma, and/or abuse
• Experience working with populations experiencing social complexity, including poverty, housing instability, and systemic barriers
• Experience contributing to interprofessional team planning or case conferencing

Skills and Knowledge

• Knowledge of contemporary social work theories, frameworks, and standards of practice
• Understanding of care coordination principles and best practices within primary care settings
• Knowledge of chronic disease management, mental health, and social determinants of health
• Strong understanding of community services, social support systems, and health care delivery models, including referral pathways
• Demonstrated experience working with complex, high needs, or medically fragile patients, including care coordination and patient advocacy
• Ability to conduct comprehensive psychosocial assessments, develop coordinated care plans, and monitor and adjust plans as needed
• Knowledge of privacy legislation and confidentiality requirements, including PHIPA, with sound judgement in professional practice
• Proficiency in electronic medical records and clinical documentation standards
• Excellent communication, interpersonal, and organizational skills, with the ability to manage competing priorities and high volume caseloads
• Strong problem solving and critical thinking skills related to complex case management
• Ability to work both independently and collaboratively within an interprofessional team
• Cultural competence and ability to work effectively with diverse patient populations
• Commitment to equity, patient centered care, and improved health outcomes
• Demonstrated reliability, including satisfactory attendance and work performance

If this sounds like you and you feel ready to advance your social work career within family health, apply now and let us know why you would be a great addition to our team.

Open Date

12/29/2025

Posting Deadline

1/12/2026

All applications must be submitted by no later than 4:00pm of the posting deadline date.

Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures and training. If you believe you are one of the very few people who may require an exemption from vaccination, supporting medical information must be submitted to our Occupational Health department, who will review and assess.

Sinai Health is comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care. We deliver excellent care in hospital, community and home, focusing on the comprehensive needs of people. Sinai Health discovers and translates scientific breakthroughs, pushes boundaries for health solutions and educates future clinical and scientific leaders. Clinical areas of specialization include rehabilitation and complex continuing care, surgery and oncology, urgent and critical care, and women’s and infants’ health. The Lunenfeld-Tanenbaum Research Institute ranks among the top ten biomedical research institutes in the world. Sinai Health is a full affiliate of the University of Toronto.

As an equal opportunity employer who understands that diversity enriches our community and culture, we invite applications from all qualified candidates including Indigenous Peoples, racialized people, disabled people/people with disabilities, women, and members of 2SLGBTQIA+ communities. If you require accommodation(s) due to disability at any point during the application and hiring process, please contact 416-586-4800 ext. 7050, or email [e-mail].