Compassionate Client Services Specialist

Government of British Columbia; District of North Vancouver; On-site; CAD 45,000 - 57,000; Full time

Job summary

A provincial government agency in British Columbia seeks Employment and Assistance Workers (EAWs) to provide essential income and disability support services. EAWs will work with clients in various environments, including in-person and virtually, employing strong client service, information gathering, and empathy skills. The role requires organizing workloads effectively and using de-escalation techniques as needed. This position is ideally suited for candidates with prior experience in social services or client support roles.

Benefits

Competitive benefits

Learning opportunities

Career development

Diversity commitments

Qualifications

• 1+ years experience delivering high standard client service in fast-paced environment.
• 1+ years experience with various computer applications.
• Experience supporting clients experiencing poverty or mental health issues.

Responsibilities

• Organize workload and prioritize tasks to meet performance targets.
• Connect with individuals in crisis to assess eligibility for supports and services.
• Communicate impactful decisions clearly during difficult conversations.

Skills

Client service

Information gathering

Empathy

De-escalation techniques

Education

Secondary School graduation or equivalent (GED)

Tools

MS Word

Excel

Outlook

Job description

A provincial government agency in British Columbia seeks Employment and Assistance Workers (EAWs) to provide essential income and disability support services. EAWs will work with clients in various environments, including in-person and virtually, employing strong client service, information gathering, and empathy skills. The role requires organizing workloads effectively and using de-escalation techniques as needed. This position is ideally suited for candidates with prior experience in social services or client support roles.