Community Manager

Brigil; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading real estate company is seeking a Community Manager for its residential buildings in Ottawa. The role involves providing exceptional customer service, ensuring compliance with building standards, and maintaining a harmonious living environment for residents. Candidates should have relevant experience in property management, excellent organizational skills, and be comfortable using basic computer tools. This position offers a competitive salary, employee benefits, and the opportunity to contribute to community well-being.

Benefits

Competitive salary

Employee assistance program

Group RRSP with employer contribution

Free parking

Qualifications

• Relevant experience in property management, residential management, or hospitality.
• Comfortable using basic computer tools, including Outlook and Microsoft Office.
• Good understanding of leasing processes and basic financial management concepts.
• Ability to manage multiple priorities in a dynamic environment.
• Flexible availability for emergencies during evenings and weekends.

Responsibilities

• Provide exceptional customer service to residents.
• Maintain a pleasant living environment that meets standards.
• Conduct regular inspections to keep buildings in good condition.
• Supervise the on-site maintenance team for operational performance.
• Ensure compliance with building regulations and management policies.
• Organize community engagement events for residents.
• Respond to emergency calls to ensure resident safety.

Skills

Property management experience

Customer service

Bilingualism

Problem-solving skills

Organizational skills

Tools

Microsoft Office

Customer management system (CRM)

Job description

Ottawa West, Canada | Posted on 01/12/2026

We need your talent, your ideas and your commitment to fuel thecompany's growth and help build an exceptional region.

At Brigil, a wholecareer awaits you!

Brigil is currently looking for a Community Manager for its Apogéecommunities in Ottawa.

Reporting to the Regional Director, the Community Manager is responsiblefor the full management of a residential building, ensuring an exceptionalresident experience and fostering a pleasant living environment. As the face ofBrigil for residents, the Community Manager plays a key role in strengtheningthe residential community, promoting well-being, and maintaining a welcomingenvironment.

Responsibilities

• Provide exceptional daily customer service to respond quickly and effectively to residents’ needs, promoting their well-being and overall satisfaction.
  
• Create, maintain, and promote a pleasant, harmonious living environment that meets Apogée standards, ensuring a high-end and consistent residential experience.
  
• Maintain an active presence on-site by conducting regular and preventive inspections to keep buildings in good condition, uphold high standards, and demonstrate a strong sense of ownership of the property.
  
• Supervise and coordinate the on-site maintenance team to ensure operational performance, proper building functioning, and compliance with Brigil standards.
  
• Ensure compliance with building regulations and apply management policies to maintain an orderly, safe, and compliant environment.
  
• Monitor the quality of services provided by vendors and subcontractors to ensure all work meets Apogée standards and resident expectations.
  
• Identify and recommend operational improvements to optimize process efficiency, resident satisfaction, and overall quality of the living environment.
  
• Contribute to unit leasing and lease renewals, and manage move-ins, move-outs, and suite preparations to ensure optimal occupancy rates and a smooth, professional experience for new residents.
  
• Organize events to encourage engagement and strengthen residents’ sense of belonging.
  
• Participate in accounts receivable follow-up and communicate proactively with affected residents to maintain sound financial management and prevent payment delays.
  
• Manage the bidding process, analyze costs, and oversee the building’s financial tracking, producing necessary reports to ensure strict expense control, adherence to the budget, and informed decision-making toward financial objectives.
  
• Receive and respond to emergency calls, including evenings and weekends, to ensure resident safety and the rapid resolution of critical situations.
  

Qualifications and skills required

• Relevant experience in property management, residential management, or hospitality
• Comfortable using basic computer tools, including Outlook, Microsoft Office, and a customer management system (CRM)
• Good understanding of leasing processes and basic financial management concepts (an asset)
• Ability to work in a dynamic environment and manage multiple priorities simultaneously
• Flexible availability for variable schedule, including weekends and handling emergency calls in the evening

Desired skills

• Bilingual an asset
• Ability to provide a high-end customer experience
• Aptitude for quickly resolving problems
• Strong organizational skills and ability to manage priorities
• Autonomy, initiative, and sound professional judgment

What Brigil has to offer

• Be part of a team of citizen builders within a fast-growing company
• Competitive salary
• Employee assistance program
• Group Registered Retirement Savings Plan (RRSP/RPDB) with employer contribution
• Free parking

We invite you to send your resume to the Human Resources Department at [e-mail] .While all applications will be considered, only candidates selected for furtherconsideration will be contacted.

About Brigil

Brigil is a leading real estate company in Canada's National CapitalRegion. Since 1985, it has built more than 14,000 housing units and owns nearly4,000 rental units, plus 2,000 which are currently under construction. With an impressive collection of landholdings, Brigil intends to buildmore than 44,000 housing units within the next 20 years, strategically locatedin forty communities on both sides of the Ottawa River. Brigil is helping toalleviate the housing crisis while creating vibrant, sustainable and inclusivecommunities. Its founding president, Gilles Desjardins, is at the head of thefamily business, accompanied by his two sons, Jessy and Kevin. They are supported by asolid team of 300 professionals. Gilles Desjardinswas awarded the Grand Bâtisseur (Great Builder) Award by the APCHQ Outaouaisfor his lifetime achievements. Committed to his community, he is recognized asone of Quebec's greatest patrons and received the Meritorious Service Medal ofCanada from the Governor General in 2018. This is why the company’s missiongoes beyond that of the builder. Brigil builds with purpose. For more information,please visit brigil.com