Community Manager

Viral Nation; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading digital marketing agency in Canada is seeking a Community Manager specializing in social media to work with top-tier brands. You'll engage across platforms, particularly YouTube, and develop strategies to enhance community growth. Ideal candidates will bring a minimum of 3 years of experience managing social media accounts and have a university degree in a relevant field. The company values diversity and is committed to creating an inclusive work environment.

Benefits

Diversity and inclusion initiatives

Collaborative work environment

Professional growth opportunities

Qualifications

• Minimum of 3 years of professional experience with major social media platforms.
• Must have managed social media accounts professionally for brands.
• Experience in strategic community management to grow brand presence.

Responsibilities

• Develop community management strategies across social media platforms.
• Engage with followers, focusing on YouTube for growth.
• Monitor analytics and manage daily posts across channels.

Skills

Community management

Social media expertise

Analytical skills

Creative ideation

Communication

Education

University degree or College diploma in Marketing, Business, Public Relations, Communications

Tools

Sprout Social

Hootsuite

Sprinklr

Job description

At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.

While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!

What You'll Do Here:

• Work cross functionally with the Content and Creative team to develop community management strategies and creative ideation for Viral Nation’s top tier brands across all social media platforms
• Act as a strategic community manager and engage with followers on all social platforms, with a focus on YouTube, to enable growth and engagement in alignment with client KPIs
• Curate periodical reports for reporting manager demonstrating engagement and analytics
• Own the execution of daily posts, monitoring analytics, and maintaining accounts on key social media channels (Facebook, Instagram, Twitter, TikTok, YouTube, Discord etc.)
• Develop and manage content calendars for dedicated accounts and provide recommendations to enhance content, copy and identify agile moments with a focus on YouTube long-form content, YouTube Shorts and YouTube Community Tab
• Present analytics feedback and insights gained from social media marketing to help evolve strategies in a timely fashion
• Work in collaboration with the Content, Creative and Accounts divisions to ensure processes and protocols are followed and enhanced
• Act as the YouTube social media expert at Viral Nation, keeping the team up-to‑date with changes in the ecosystem, current best practices and trends

You’ll Need To Have:

• Minimum of 3 years of professional experience with Instagram, Facebook, TikTok, YouTube, Twitter, LinkedIn, etc.
• Proficiency with social media management and analytical tools (Sprout Social, Hootsuite, Sprinklr, etc.)
• Must have a University degree, or College diploma in a relevant field such as Marketing, Business, Public Relations, Communications, and/or have equivalent work experience
• Must have professionally managed Social Media for brands
• Experience growing brands on social media through strategic community management

Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non‑visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.