Commercial Operations and Implementation Lead

Food Cycle Science; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A growing food waste management firm based in Ottawa seeks an Implementation Lead to oversee customer onboarding and operational execution for its FC-75 recycling system. The role requires 15 years of experience in operations or customer success, strong organizational skills, and the ability to design efficient processes. The position involves direct communication with partners, ensuring seamless transitions from installation to operational status, supporting customer training, and managing stakeholder logistics. This is a full-time, in-office position offering a competitive benefits package.

Benefits

Competitive benefits package

Flexible vacation

Group RRSP matching plan

Social and team-building events

FoodCycler unit for personal use

Qualifications

• 15 years of progressive experience in operations, implementation, customer success or process improvement ideally within a technical hardware or B2B environment.
• Demonstrated ability to design and implement new systems and processes that improve efficiency and scalability.
• High emotional intelligence and professionalism in both customer-facing and internal settings.

Responsibilities

• Lead customer onboarding and system implementation from scheduling to follow-up.
• Serve as the primary contact for commercial partners ensuring smooth transitions.
• Oversee delivery and installation logistics for FC-75 units.

Skills

Customer-focused

Organizational skills

Problem-solving

Collaboration

Adaptability

Education

Bachelor’s degree in business operations, management, engineering or a related field

Tools

Asana

Excel or Google Sheets

Job description

Food Cycle Science (FCS) Corporation designs, sells and distributes food waste management solutions that aim to tackle the ever‑growing problem of food waste. We are revolutionizing food waste management by offering unique products and innovative solutions that create sustainable practices and convert everyday food scraps into nutrient‑rich garden‑ready fertilizers for households, businesses and municipalities. We promote an environmentally sustainable life cycle reducing landfill GHG emissions and the exorbitant cost of food waste management.

We are in a new and emerging sector that is fast‑paced and evolving each day. Food Cycle Science is an industry pioneer and thought leader when it comes to food waste management with products and solutions offered in several countries globally. You can work with our great team members and help change the way the world thinks about food waste.

• Globe and Mails Top Growing Companies in Canada 2024 #66
• Globe and Mails Top Growing Companies in Canada 2023 #108
• Top 20 Ottawa’s Fastest Growing Companies 2024 (#19)
• Top 10 Ottawa’s Fastest Growing Companies 2023 (#5)

What You Will Do:

Reporting to the Head of the Commercial Division the Commercial Operations and Implementation Lead plays a key role in supporting the growth of the Commercial Division and the successful deployment of the FC‑75 Food Cycle Sciences first commercial‑scale food waste recycling system. Operating at the intersection of operations implementation and customer success this role ensures that partner onboarding, installation and post‑launch support are delivered seamlessly and to a high standard of excellence.

Serving as a central liaison between the Sales Engineering and Product teams the position is responsible for coordinating communication, managing timelines and ensuring that every customer transition from installation to steady‑state operation is executed efficiently and professionally.

The ideal candidate is organized, adaptable and customer‑focused with the creativity and emotional intelligence to navigate challenges, build strong relationships and represent Food Cycle Science with professionalism in both internal and client‑facing settings.

Key Responsibilities:

Implementation & Customer Success

• Lead all aspects of customer onboarding and system implementation from initial scheduling to post‑installation follow‑up.
• Serve as the primary point of contact for commercial partners during deployment ensuring a smooth transition from delivery to full operational status.
• Provide training and ongoing support to customers addressing technical or process‑related inquiries in collaboration with internal teams.
• Develop and maintain clear documentation, SOPs and tracking tools to support consistent implementation practices.

Operations & Process Building

• Oversee delivery and installation logistics for FC‑75 units working closely with internal and external stakeholders to ensure timely execution.
• Take ownership of identifying process gaps, designing new workflows and implementing scalable solutions that improve efficiency, quality and customer satisfaction.
• Roll up your sleeves to execute operational improvements – not only coordinating but actively building and refining systems and tools to enable growth.
• Manage field issues by triaging, coordinating cross‑functional input and tracking resolutions to completion.

Cross‑Functional Collaboration

• Work closely with Sales Engineering and Product teams to gather the information needed to develop and implement new processes and customer solutions.
• Communicate effectively across departments ensuring alignment on requirements, timelines and deliverables.
• Share customer insights and recurring challenges to inform product improvements and internal process enhancements.
• Monitor project and account performance providing updates and actionable recommendations to leadership.
• Contribute to the creation and refinement of internal documentation templates and customer‑facing materials.
• Support the transition of stabilized processes or functions to their long‑term owners within the organization.
• Other duties as assigned.

Continuous Improvement & Reporting

• Monitor project and account performance providing updates and actionable recommendations to leadership.
• Contribute to the creation and refinement of internal documentation templates and customer‑facing materials.
• Support the transition of stabilized processes or functions to their long‑term owners within the organization.
• Other duties as assigned.

Qualifications & Core Competencies:

• Bachelor’s degree in business operations, management, engineering or a related field (or equivalent practical experience).
• 15 years of progressive experience in operations, implementation, customer success or process improvement ideally within a technical hardware or B2B environment.
• Demonstrated ability to design and implement new systems and processes that improve efficiency and scalability.
• Strong communication and interpersonal skills with the ability to collaborate effectively and build credibility across departments.
• Excellent organizational and problem‑solving skills with a proactive ownership‑driven approach.
• High emotional intelligence, adaptability and professionalism in both customer‑facing and internal settings.
• Proficiency with project management and collaboration tools (e.g. Asana or similar) and strong command of Excel/Google Sheets.
• Valid driver’s license and access to a reliable vehicle (required for occasional site visits).
• Willingness to travel occasionally for site visits, installations or partner meetings.
• Comfortable working in a fast‑paced evolving environment with shifting priorities.

What We Have to Offer You:

• Central Ottawa office location, minimum of four days per week in the office (subject to change)
• A FoodCycler unit for your own kitchen
• Competitive benefits package
• Group RRSP matching plan
• Flexible vacation
• Regular social and team‑building get‑togethers for all team members

To Apply:

Please take the time to tell us about yourself in a cover letter. We want to hear your story, your background, your accomplishments and why this role is a good fit for you.

Please submit your cover letter and résumé to our online portal by November 24 2025. Please note that all applications will be acknowledged but only those selected for an interview will be contacted. Compensation will be market competitive and will be dependent on your qualifications and experience. This posting will remain active on our website until our search process is complete.

Food Cycle Science Corporation is committed to providing an inclusive barrier‑free recruitment and selection process. Please contact us in confidence at and provide notice in advance if you require accommodations at any stage of the recruitment process. All requests for accommodation(s) will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

Key Skills
Academics,Apache Tomcat,Dcom,Fabrication,Banking & Finance,Filing
Employment Type : Full‑Time
Experience: years
Vacancy: 1

Implementation Lead • Ottawa, Ontario, Canada