Collision Repair Customer Experience Specialist

CSN Collision; Guelph; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading auto repair company located in Guelph, Ontario is looking for a Customer Service Representative to provide excellent customer service and manage account and claims processing. The ideal candidate will have 3 to 5 years of experience in customer service, preferably in automotive parts, and knowledge of relevant systems like ARMS and Mitchell. This full-time role includes competitive pay, benefits, and opportunities for growth in a dynamic work environment.

Benefits

Competitive pay

Benefits

Qualifications

• 3 to 5 years of experience in customer service is preferred.
• Experience in automotive parts is a strong asset.
• Familiarity with inventory management systems is advantageous.

Responsibilities

• Handle inquiries from customers and vendors via phone and email.
• Process invoices, payments, and maintain financial records.
• Book appointments for appraisals, repairs, and rentals.
• Maintain organized filing systems and track claims.
• Manage customer communication and compliance.

Skills

Customer service experience

Accounts payable and receivables

Automotive parts knowledge

Communication skills

Education

Valid Driver’s license

Tools

ARMS system

Mitchell

Reynolds

Progi Parts

Job description

A leading auto repair company located in Guelph, Ontario is looking for a Customer Service Representative to provide excellent customer service and manage account and claims processing. The ideal candidate will have 3 to 5 years of experience in customer service, preferably in automotive parts, and knowledge of relevant systems like ARMS and Mitchell. This full-time role includes competitive pay, benefits, and opportunities for growth in a dynamic work environment.