Collections Specialist

KPMG Canada; Vernon; On-site; CAD 47,000 - 72,000; Full time

Job summary

A leading professional services firm is seeking a Collections Specialist in Vernon, Canada. This role involves managing client accounts, handling collection processes, and ensuring timely client payments. The ideal candidate will hold a college diploma in finance or accounting, possess strong communication and negotiation skills, and have 3 years of experience in collections. The expected annual pay range for this position is between $47,000 and $71,500, along with a comprehensive benefits program.

Benefits

Comprehensive Total Rewards program

Inclusive recruitment process

Qualifications

• 3 years of professional collections experience.
• Ability to work independently and in a team environment.
• Computer literacy including effective working skills in MS Office.

Responsibilities

• Manage day‑to‑day client accounts including reconciliation and collection calls.
• Respond to internal and external client account inquiries.
• Produce adhoc reports related to accounts receivable as needed.

Skills

Strong presentation skills

Strong verbal communication skills

Strong negotiation skills

Attention to detail

Time management skills

Organizational skills

Education

College diploma; finance/accounting diploma preferred

Tools

MS Office (Word & Excel)

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world. Assist Partners in administering collections according to policies and procedures. Proactively manage all outstanding balances for client payments. Maintain records of clients past‑due balances and follow‑up mandate. The role will be the single point of contact for all collection‑related matters for the assigned Partners and their engagement teams.

This position is required to work from 8:30 a.m. to 5:00 p.m. Pacific Standard Time (PST).

What You Will Do

• Day‑to‑day management of client accounts, including reconciliation, collection calls, dispute identification and resolution.
• Locate and notify clients of past‑due balances by telephone, email, mail, etc.
• Respond to internal and external client account inquiries.
• Interact with the appropriate departments to research outstanding balances and resolve client issues.
• Meet with management to communicate key A/R information such as status of accounts.
• Work with partners, managers and administrative staff on client information that will improve the timeliness of billings and collections.
• Proactive and timely management of short payments and dispute resolution.
• Identify and escalate client issues where appropriate.
• Maintain detailed notes on collection activity and scheduled follow‑ups.
• Produce adhoc reports related to A/R as requested.
• Ensure all customer information is correct, including phone numbers and addresses.
• Set up repayment plans based on the client’s financial position.
• Prepare and mail client account statements, as required.
• Implement our collection management processes and procedures in a professional and diplomatic manner to maximize recovery and minimize debt, while maintaining client relationships.
• Work with Billing Specialist to reduce Days Sales Outstanding (DSO) in accordance with agreed terms of business.

What You Bring To The Role

• College diploma; finance/accounting diploma preferred.
• 3 years of professional collections experience.
• Strong presentation, written, and verbal communication skills with the ability to effectively communicate with individuals at all levels of the organization.
• Able to deal with people sensitively and professionally at all times.
• Strong negotiation skills.
• Attention to detail.
• Strong organizational, time management skills and the ability to multi‑task.
• Ability to work independently and within a virtual or in person team environment.
• Ability to adapt to a fast changing environment.
• Computer literacy, including effective working skills of MS Office particularly Word & Excel.

KPMG BC Region Pay Range Information

In British Columbia, the expected annual total compensation range for this position is $47,000 to $71,500. The determination of an applicant’s compensation within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition to total compensation, KPMG also offers a comprehensive, competitive Total Rewards program.

Providing you with the support you need to be at your best

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best.

Our Values, The KPMG Way

Integrity: we do what is right | Excellence: we never stop learning and improving | Courage: we think and act boldly | Together: we respect each other and draw strength from our differences | For Better: we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier‑free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro‑breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1‑888‑466‑4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework. We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology‑first, people‑driven firm.