Collections Coordinator

Riccobene Associates Family Dentistry; Saskatchewan; On-site; CAD 30,000 - 60,000; Full time

Job summary

A family dentistry practice in Saskatchewan is seeking a Collections Coordinator to manage the accounts receivable process. The ideal candidate will have experience in high-volume collections and dental office knowledge. Responsibilities include collecting payments, managing patient accounts, and ensuring timely resolution of billing issues. The position also requires excellent communication and time management skills. Competitive benefits include medical and dental plans, retirement options, and paid time off.

Benefits

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Disability Insurance

Qualifications

• 3-5 years of experience in a related role, preferably in a dental office.
• Knowledge of CPT and ICD-10 codes required.
• High-volume collections experience preferred.

Responsibilities

• Manage accounts receivable process for assigned payors.
• Collect, post, and manage patient account payments.
• Submit appeals for unpaid claims and document efforts.

Skills

Time management

Verbal communication

Written communication

Multi-tasking

Problem-solving

Education

Associate's degree or equivalent

Tools

Denticon software

Microsoft Outlook

Job description

The Collections Coordinator is a critical role responsible for effectively and efficiently managing the accounts receivable process for an assigned group of payors or supported region/company.

Responsibilities

• Responsible for collecting, posting and managing patient account payments once balance is created for assigned office.
• Prepares, reviews and sends patient correspondence if necessary.
• Reviews finance charges for office per month.
• Read and research/ correct denials or zero payment EOB’s for resolution
• Send bills or confirms vendor sent communication for patient responsibility for administered care
• Works with patients to arrange special payment options when necessary
• Follows and reports status of delinquent accounts. Works with Office Manager and RCM Lead to approve patients that need to be sent to collections.
• Tracks accounts receivable to identify any issues in overall office revenue cycle management
• Works to help identify patient balances for upcoming appointments.
• Ensures claims are processed accurately to secure timely payment.
• Responds to inquiries, questions, and concerns from patients regarding the status of claims in a clear, concise, and courteous manner.
• Conducts follow-up and submits reimbursement appeals for unpaid and/or inappropriately paid claims; ensures appropriate documentation of billing, follow-up, collection, and appeal efforts are recorded on accounts.
• Identifies, researches, and ensures timely processing of billing errors and corrections as they relate to claims; actively participates in problem identification and resolution and coordinates resolutions between appropriate parties.

Qualifications

• Associate's degree (A. A.) or equivalent from an accredited college, university or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Previous dental office knowledge
• Previous high-volume collections experience with PPO’s, Worker' Comp, Medicare and Medicaid strongly preferred
• Working knowledge of CPT and ICD-10 codes
• Previous experience and demonstrated ability to thrive in a production-driven environment
• Excellent time management & multi-tasking skills
• Proficiency with Microsoft Outlook suite of products; demonstrated aptitude for learning new software programs
• Superior verbal and written communication skills
• Experience with Denticon software-strongly preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability