Collections Co-ordinator

Jonas Software; Markham; On-site; CAD 58,000 - 62,000; Full time

Job summary

A leading software provider based in Canada is seeking a Collections Coordinator to manage collection issues, negotiate payment plans, and maintain customer relations. Ideal candidates will have at least 3 years of B2B collections experience, strong communication skills, and be patient under pressure. Familiarity with accounting principles and proficiency in MS Office Excel are essential. The role offers a competitive salary range between $58,000 and $62,000 CAD and supports a collaborative working environment.

Qualifications

• Minimum 3 years of B2B collections experience.
• Strong written and verbal communication abilities.
• Designed for customer relations and patience under pressure.

Responsibilities

• Negotiate payment plans for escalated collection issues.
• Prepare allowance for doubtful accounts and reporting.
• Collect overdue accounts over 30 days and maintain detailed records.

Skills

B2B collections experience

Communication skills

Negotiation skills

Customer focus

Analytical skills

Problem solving skills

Education

Intermediate level courses in Accounting

Tools

MS Office Excel

Great Plains accounting software

Job description

Collections Coordinator

Jonas Software – CORA Group (https://www.thecoragroup.com/) – Markham, ON

Our business is one in which building relationships and working with others on a team plays an important role. The position requires a skilled individual who has to be patient along with having great written communications and listening skills. This individual has the confidence to speak with senior executives, and colleagues. Driven to perform with negotiating skills, results-oriented and willing to do what it takes to get results. You have excellent functional/technical skills with the capability to have composure at stressful times. If you are customer focused and are an enthusiastic energetic self-starter. You are extremely organized and do not let details slip through the cracks. You are a collaborative individual, who likes to put forward suggestions and ideas on how to improve the status quo. Then we are looking for you!

Compensation & Role Details

Expected Salary Range: $58,000 - $62,000 CAD, depending on experience and qualifications

Role Type: New Role

AI Disclosure: AI is not used to screen, assess, or select applicants for this role

JOB RESPONSIBILITIES

• Deal with collection issues escalated from the customer and customer care including negotiating payment plans if required
• Manage customers on support hold
• Reporting weekly and monthly for attrition and AR balances (for example) to department management
• Manage all A/R meetings with other departments and follow up on tasks agreed to in meetings – this includes preparing all documentation for the meetings
• Prepare the allowance of doubtful account provision quarterly and prepare required reporting
• Prepare detailed statements of account for customers on request
• Investigate NSF payments as seen on online banking software, including calling the bank and/or customers
• Collect overdue accounts over 30 days for all companies, this includes updating the client file with detailed call results and escalating if required
• Approve and apply credits on customer accounts
• Reconcile customer accounts as requested
• Other duties as required

JOB QUALIFICATIONS

• Previous B2B collections experience of at least 3 years
• Excellent communication skills, refined negotiation skills
• Strong customer focus with the ability to be patient and retain composure when under pressure
• Ability to work under tight deadlines and meet performance targets as established by management
• Have successfully completed intermediate level courses in Accounting with functional and technical experience in the accounting principles and procedures
• Strong Skills and experience in MS Office Excel
• Solid administrative and organizational skills with ability to adjust and respond professionally to changing priorities and ad hoc issues
• Excellent analytical and problem solving skills
• Experience with Great Plains accounting software an asset

• Business Unit: CORA Corporate
• Scheduled Weekly Hours: 37.5
• Number of Openings Available: 1
• Worker Type: Regular

More About Jonas Software

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.