CMO Maintenance Officer

Royal Bank of Canada>; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Toronto is seeking a CMO Maintenance Officer to manage cash management products and ensure client needs are met. The ideal candidate should have excellent communication and detail-oriented skills, and proficiency in Microsoft Excel. This full-time, in-office position offers a comprehensive Total Rewards Program and career development opportunities in a dynamic team environment.

Benefits

Comprehensive Total Rewards Program

Leadership support for development

Dynamic team environment

Career growth opportunities

Qualifications

• Excellent communication skills required.
• Keen attention to detail and quality essential.
• Deadline-driven with results-oriented mindset.

Responsibilities

• Ensure maintenance requests are attended to within SLA.
• Maintain accurate records in SCM (Microsoft Dynamics).
• Monitor various applications related to Cash Management.

Skills

Excellent communication skills

Attention to detail

Deadline-driven

Microsoft Excel proficiency

Critical thinking

Customer service

Tools

Microsoft Office Suite

Job description

CMO Maintenance Officer – Royal Bank of Canada • Toronto, Canada

Overview

Reporting to the Team Manager – CMO Maintenance, you will be responsible for the completion of Cash Management Products maintenances submitted by internal partners, particularly Token requests. This full‑time, in‑office position focuses on facilitating the fulfilment of RBC Express Token orders and includes global responsibilities that are deadline driven.

Responsibilities

• Ensure maintenance requests are attended to within the established SLA – 95% within two business days.
• Maintain accurate and up‑to‑date records in SCM (Sales and Contact Management – Microsoft Dynamics).
• Monitor various applications (SCM, Outlook, RightFax, RBC Express, Interview Browsers).
• Demonstrate the “Client First Initiative” by responding promptly to the needs of all areas in Cash Management Operations and partnering to add value to the client.
• Share responsibility for complete customer satisfaction, both within the Cash Management Operations group and externally with Service Partners.
• Identify gaps and improvement opportunities, develop and implement changes to increase efficiency and effectiveness.
• Apply due diligence when completing service requests and investigations, identifying root causes and resolving them.

Qualifications

Must Have

• Excellent communication skills.
• Keen attention to detail and quality.
• Deadline‑driven and results‑oriented; able to meet consistently high quality standards while handling multiple tasks and deadlines simultaneously.
• Excellent knowledge and competency using Microsoft Office suite, with a specific focus on Microsoft Excel.

Nice to Have

• Cash Management product knowledge.
• Bilingual in French and English.

Benefits

• A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leadership that supports development through coaching and management opportunities.
• Opportunities to make a lasting impact and take on progressively greater accountabilities.
• Dynamic, collaborative, progressive, and high‑performing team environment.
• Challenging work and career growth.

Job Skills

Adaptability, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements, Time Management.

Additional Job Details

Address: 180 Wellington St W, Toronto

Work hours/week: 37.5

Employment Type: Full time

Platform: Technology and Operations

Job Type: Regular

Pay Type: Salaried

Equal Opportunity / Inclusion

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

How to Apply

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

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