CLK 09R - Client Service Worker

Province of British Columbia; Penticton; On-site; CAD 50,000 - 57,000; Full time

Job summary

A governmental service provider seeks a Client Service Worker in Penticton to assist with income and disability services. The role includes responding to inquiries and providing administrative support in a client-focused environment. Applicants should have secondary education and experience in client service, especially with vulnerable populations. Full-time on-site role with a salary range of $50,190 - $56,546.

Qualifications

• Experience delivering high-standard client service in a high-volume environment.
• Experience providing services to clients facing poverty, substance use, or mental health issues.

Responsibilities

• Respond to public inquiries regarding income and disability services.
• Provide administrative support to the work unit.
• Collaborate with other Client Service Workers.

Skills

Client service

Empathy

Administrative support

Computer skills

Education

Secondary school graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

Overview

The Team

Client Service Workers (CSWs) play a valuable role in the Service Delivery Divisions service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment and Assistance Workers CSWs provide important administrative and client service support working comfortably in numerous computer programs on a wide range of tasks in a diverse and busy client service environment.

The Role

The Client Service Worker is primarily responsible for responding to public inquiries relating to income and disability services and providing administrative support to their work unit. CSWs in Penticton work in the Community Services Branch delivering in-office service to Ministry clients.

Responsibilities

• Respond to public inquiries relating to income and disability services.
• Provide administrative support to the work unit.
• Work in a diverse and busy client service environment using various computer programs.
• Collaborate with other CSWs and Employment and Assistance Workers.

Qualifications

Education and Experience Requirements

• Secondary school graduation or equivalent (i.e GED).
• Experience delivering a high standard of client service in a high-volume environment (in-person via virtual technologies or over the telephone).
• Experience providing services to clients experiencing poverty issues, substance use, or mental health issues.
• Experience working with various computer applications including MS Word, Outlook and Excel.

Willingness Statements

• Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens.
• Must be willing and able to use de-escalation techniques to manage some situations.

For questions regarding this position please contact the appropriate hiring contact.

Position Details

• This position has full time on-site requirements.
• This position is based out of Penticton.
• An eligibility list may be established for future temporary / permanent vacancies in Penticton.
• Employees of the BC Public Service must be located in BC at the time of employment.
• A Criminal Record Check (CRC) will be required.

Working for the BC Public Service

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous applicants originating from the land now known as Canada seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

With over 200 different occupations available in 280 communities across the province we offer exciting opportunities for you to be part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information please see What We Offer.

How to Apply

Your application must clearly demonstrate how you meet all the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Resume: A resume is required as part of your application however it may not be used for initial shortlisting purposes.

Questionnaire: You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process including helpful tips and videos about the application process visit the Your Job Application page of MyHR. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying visit the Technical Assistance page of MyHR.

Key Skills

Load & Unload, Shipping & Receiving, Mac OS, Forklift, Freight Experience, Lift Truck Experience, Basic Math, Tanker Experience, Warehouse Experience, Commercial Driving, Driving, Heavy Lifting

Employment Type: Full-Time

Experience: years

Vacancy: 1

Salary: 50190 - 56546