Clinical Support Specialist, LTC (Part-time, Contract)

Medline Canada, Corporation; Belleville; Hybrid; CAD 60,000 - 80,000; Part time

Job summary

A healthcare solutions provider is looking for a Clinical Support Specialist to educate health professionals on skin care and incontinence products. This part-time, contract position requires strong client service skills and at least 5 years of healthcare experience. Flexibility and ability to travel within designated territory are essential. Join a company dedicated to improving care and supporting diversity in the workplace.

Benefits

Collaborative work environment

Career growth and training programs

Employee Assistance Program (EAP)

Qualifications

• 5 years of related work experience with interdisciplinary clinical teams.
• 3 years’ industry experience in Medical Devices, especially skin and continence care.
• Driver’s license required; must live within the designated territory.

Responsibilities

• Educate customers on wound and skin care products.
• Collaborate with sales representatives to enhance account growth.
• Conduct presentations and manage account updates weekly.

Skills

Strong interpersonal and client service skills

Analytical skills

Time-management skills

Flexibility and adaptability

Excellent problem-solving abilities

Education

RN or RPN registration; PSW or HCA with LTC experience

Tools

Excel

Word

PowerPoint

Job description

Overview

Clinical Support Specialist, LTC (Part-time, Contract)

This role has a dual focus on educating Health Care Professionals on the safe and effective use of Medline Skin Care products and Incontinence Products sold by Medline.

Reporting to: Senior Director Clinical Services, LTC

Position Type: Part-time, 1-year Contract

Territory: Eastern ON (Belleville to Ottawa)

Value proposition

Medline Canada is a leading healthcare partner committed to Together Improving Care. We focus on the health and well-being of customers, employees, partners and communities. We offer a competitive and engaging employee experience program including :

• Collaborative work environment with highly engaged employees
• Annual Employee Appreciation Week
• Lifeworks Employee Assistance Program (EAP) resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit
• Recognition programs
• Social activities

Note: Compensation is part of the Employee Value Proposition; this entry includes examples of programs available to Medline Canada employees.

Core responsibilities

• Work with LTC Sales representatives to increase and support account growth and implement new corporate and individual LTC homes into the Skin Health & Continence Program.
• Demonstrate strong organizational skills to ensure evaluations and implementations are completed successfully.
• Conduct presentations, education and / or in-services to educate customers on wound & skin care and incontinence products.
• Engage in supporting existing and developing new customer policies and procedures.
• Complete account updates on a weekly basis using designed spreadsheets.
• Maintain up-to-date knowledge on Best Practice Recommendations for incontinence, skin and wound care.
• Collaborate with the LTC team to develop new program tools to enhance account implementation and sustainability.
• Support healthcare facilities policies and practices at all times.
• Attend conferences and sales meetings (mandatory).
• Complete other duties as assigned.

Qualifications

• RN | RPN current registration; PSW | HCA | CCA with LTC experience
• Minimum of 5 years of related work experience with an interdisciplinary clinical team in an Acute Care, LTC or Home Care setting
• Minimum of 3 years’ industry experience in Medical Devices, specifically Continence and Skin Care
• Good computer skills (Excel, Word, PowerPoint)
• Excellent interpersonal and client service skills (verbal and written)
• Strong commitment to excellence and attention to detail
• Proven problem solver with solid analytical skills
• Exceptional time-management and ability to manage multiple tasks
• Ability to develop effective working relationships with staff, peers and industry contacts
• Demonstrated flexibility in adapting to a wide variety of tasks and functions
• Strong multi-tasking and prioritization skills; able to adapt to change
• Commitment to service, organization values and professionalism
• Confident in developing and providing education based on adult learning principles
• Able to work independently with minimal supervision
• Driver’s license required; ability to travel overnight when required
• Able to re-organize days to accommodate LTC needs; must live within designated territory
• Occasional travel to other provinces may be required

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres coast-to-coast, Medline Canada serves the continuum of care.

Commitment to diversity and accessibility

Medline Canada is committed to diversity and inclusivity and welcomes applications from groups historically disadvantaged or marginalized. We encourage applications from First Nations, Metis and Inuit peoples, Indigenous peoples, racialized persons, women, persons with disabilities and LGBTQ+ persons.

We are committed to accessibility under the Accessibility for Ontarians with Disabilities Act (AODA). We provide accommodations as required during the application process. If you require accommodations, contact [e-mail].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Locations

• Primary Location: CA-ON-Ottawa
• Other Locations: CA-ON-Belleville

Seniority level

• Mid-Senior level

Employment type

• Part-time

Job function

• Research, Analyst, and Information Technology

Industries

• Medical Equipment Manufacturing