Clinical Records & Registration Clerk

Providence Care; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare provider in Kingston, Eastern Ontario is seeking a Clinical Records and Registration Clerk. This position involves managing patient registration, scheduling appointments, and maintaining confidentiality of personal health information. Qualified candidates should possess a two-year Health Information Management Diploma or equivalent experience, alongside one year of relevant experience in a hospital setting. The role offers competitive wages and the opportunity to work in a dynamic environment focused on patient care.

Benefits

Competitive salary

Healthcare of Ontario Pension Plan

On-site parking

Employee & Family Assistance Program

Qualifications

• Two-year Health Information Management Diploma or equivalent experience.
• One-year experience in hospital or medical setting, preferably in Patient Registration.
• Experience with electronic patient scheduling systems.

Responsibilities

• Perform reception duties and manage phone communications.
• Register and assist patients in electronic systems.
• Schedule and manage appointments through electronic systems.
• Maintain confidentiality and security of personal health information.

Skills

Health Information Management

Patient Registration

Electronic Patient Scheduling Systems

Education

Two-year Health Information Management Diploma

Job description

Job Code: 21186

Status: Temporary Full Time (up to 10 months)

Location: Providence Care Hospital

Union: OPSEU 4104 Service Clerical

Wage: $29.30 - $32.06/hr

Posting Period: January 8, 2026 - January 17, 2026

As an integral member of the department, the Clinical Records and Registration Clerk will represent the service in a professional manner, liaising with and supporting clinical teams, administration, patients and their families as well as other health care community partners, in matters related to the patient registration, scheduling and records maintenance. The Clerk will maintain and promote the confidentiality and security of personal health information at all times.

Skills And Qualifications Required

• Two-year Health Information Management Diploma OR equivalent combination of education and experience in a health records or registration setting, may be considered
• One-year recent related experience in a hospital or medical setting, preferably in a Patient Registration and/or patient scheduling environment OR formal education placement in a hospital clinical records department.
• Experience working with an electronic patient scheduling system
• Certified Health Information Management professional, preferred

Position Responsibilities

• Performs reception duties, receives telephone calls and retrieves messages, returns calls and/or transcribes phone messages to the appropriate physician or clinical staff
• Acts as a front line contact person and receptionist for patients / customers
• Registers new and returning patients in appropriate electronic systems and answers client’s requests as required.
• Schedules, maintains and rebooks appointments through electronic scheduling system
• Initiates, retrieves and files the Personal Health Information (PHI) record for all patient admissions and registrations for requests from: physicians, clients, families, personal representatives, third parties in accordance with departmental process & procedures.
• Monitors and tracks all PHI record requests, outgoing and incoming within the patient care system where applicable
• Establishes and/or maintains the clinical record by filing, photocopying and distributing reports as required
• Ensures that the PHI records are prepared, scanned, indexed according to the quality assurance standards
• Ability to import and extract records within an electronic patient care records system for management of electronic PHI
• Maintains and promotes the confidentiality and security of personal health information

Why Work At Providence Care Hospital

• Specialized sub-acute Care in rehabilitation, mental health services, complex medical management and palliative care
• A hospital striving for excellence in care, education and research
• Committed to people centred approach to care delivery
• Competitive salaries with percentage in lieu of benefits & vacation
• Healthcare of Ontario Pension Plan (HOOPP)
• State of the Art Building with on-site parking
• On-site café and cafeteria with a variety of food options
• Corporate and unit/service specific orientation for new hires
• Focus on Healthy Workplace & Culture of Quality
• Employee & Family Assistance Program
• Education, mentorship and bursary opportunities
• Fully affiliated with Queen’s University and St. Lawrence College and other academic institutions
• Located on the shores of Lake Ontario surrounded by park land and walking trails

Disclosure: We do not use artificial intelligence to screen, assess, or make selection decisions in our recruitment process.