Clinic Manager

WELL Health Technologies Corp. (TSX: WELL); Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading healthcare technology firm in Ottawa is seeking a Clinic Manager to oversee clinic operations, lead a team, and manage patient care. Ideal candidates will have nursing qualifications and experience in clinical management. The role requires strong leadership and communication skills, with a focus on creating a positive clinic culture. Competitive salary and commitment to diversity in the workplace offered.

Benefits

Competitive salary

Diverse and inclusive workplace

Opportunities for professional growth

Qualifications

• Previous experience in a clinical and/or management role in a healthcare setting.
• Ability to adapt to changing priorities and patient volumes.
• Passion for building great teams and creating a positive, inclusive clinic culture.

Responsibilities

• Oversee daily clinic operations, patient flow, and staff coordination.
• Lead, coach, and support MOAs and clinical staff.
• Monitor and manage clinic finances.
• Ensure compliance with WELL policies and regulations.
• Conduct clinical tasks as necessary.

Skills

Leadership

Problem-solving

Interpersonal skills

Multitasking

Attention to detail

Communication

Education

Nursing qualifications (CA, LPN, RN)

Tools

EMR systems (especially OSCAR)

Microsoft Office (Outlook, Excel, Teams)

Job description

Job Description

Position: Clinic Manager (with MOA and Nursing Responsibilities)

Type: Full Time

Location: Ottawa, ON

About The Company

WELL Health Technologies is a technology-enabled healthcare company dedicated to improving health outcomes by empowering healthcare practitioners and patients. Our network includes 20+ clinics across Canada, making us the largest single chain of primary care clinics in BC. We leverage digital tools, telehealth platforms, and EMR systems to support clinic operations, patient engagement, and clinical excellence. Visit: well.company, wellclinics.ca

Position Summary

We are looking for a highly capable and motivated Clinic Manager who combines leadership and operational management with front-line administrative and nursing support. This unique role is ideal for someone with a clinical background (e.g., as an MOA or nurse) who is ready to take on broader responsibilities, including managing clinic performance, leading a team, and ensuring a high standard of care and service delivery.

What You Will Be Doing

• Oversee daily clinic operations, patient flow, and staff coordination.
• Lead, coach, and support MOAs and clinical staff; ensure cross-training and team engagement.
• Monitor and manage clinic finances, including staffing ratios, expenses, and supply inventory.
• Achieve financial targets (e.g., EBITDA, staffing %) and operational KPIs (e.g., online booking %, check-in rates).
• Implement and uphold WELL policies, compliance standards, and College regulations.
• Ensure a clean, welcoming, and safe clinic environment.
• Answer phones, greet patients, schedule appointments, manage referrals, and complete billing.
• Maintain patient confidentiality and manage EMR systems (e.g., Accuro).
• Support accurate and timely submission of OHIP and private billing.
• Support physicians in patient care, including patient prep, vitals, and room setup.
• Conduct select clinical tasks such as immunizations, ECGs, wound care, or lab specimen collection (as appropriate to credentials and scope).
• Sterilize equipment and maintain infection prevention standards.
• Serve as a point-of-contact for clinical questions and post-visit care coordination.

You Have

• Appropriate nursing qualifications (CA, LPN, RN).
• Previous experience in a clinical and/or management role in a healthcare setting.
• Strong leadership, problem-solving, and interpersonal skills.
• Comfort with EMRs (especially OSCAR), Microsoft Office (Outlook, Excel, Teams).
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Flexibility to adapt to changing priorities and patient volumes.
• A passion for building great teams and creating a positive, inclusive clinic culture.

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization.

At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work by Great Place to Work Institute Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.

WELL Health Stories: https://stories.well.company/

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