Clinic Administrator (Medical Office Administrator)

Twig Fertility; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading fertility centre in Toronto is seeking a full-time Medical Administration Coordinator. The ideal candidate will coordinate clinic schedules, manage patient communications, and ensure a supportive experience for all clients. Benefits include comprehensive healthcare coverage, extended leave policies, and a commitment to an inclusive work environment.

Benefits

Dental care

Extended health care

Paid time off

Flexible return to work plan for parental leave

Free cycle of IVF/IUI or egg freezing

Free egg/embryo storage

Qualifications

• Previous related experience in a medical or clinical office environment.
• Effective verbal and written communication skills.
• Experience working with diverse backgrounds, including LGBT2SQ individuals and couples.

Responsibilities

• Coordinate clinic schedules for physicians and nurse practitioners.
• Prepare new patients for their initial consultations.
• Manage and track patient referrals and communications.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Education

Post-secondary certificate or diploma in Medical Administration

Tools

EMR/CRM systems

Job description

About Twig Fertility

We’re Twig Fertility - a leading fertility centre and reproductive health company dedicated to helping people navigate their fertility journey with personalized care and advanced treatment options. We are on a mission to elevate today’s fertility care and deliver a better experience for one and all - both patients and employees alike. Our modern space brings a new definition to what healthcare can look like in Canada. Together with our state-of-the-art IVF lab and in-house pharmacy, we offer the full range of fertility services.

As an organization, we are continuously challenging the status quo and bringing a more compassionate vision for the way care should be. We believe best-in-class care requires outstanding medicine and manner. That’s why we offer the latest fertility advancements and expertise, paired with a personalized, whole-person approach – all supported by state of the art equipment and a tech-enabled platform that makes accessing care easier than ever.

If you are looking to join a dynamic, passionate, and diverse team at the forefront of fertility care in Canada, let’s chat.

Your impact

• Deliver a personalized, inclusive and elevated care experience in a collaborative and a multidisciplinary environment
• Bring strong verbal and written communications that allow patients to feel heard and supported

Your responsibilities

• Coordinate the physician and nurse practitioner’s clinic schedules
• Ensure all new patients are prepared for their initial consult and all returning patients have completed all necessary testing, etc
• Communicate with patients via phone, email and EMR portal
• Communicate all next steps and upload educational content to all patients
• Manage and track all ROIs and outgoing patient referrals
• Communicate with other physician and allied health care provider offices as needed
• Coordinate all early pregnancy ultrasounds and clinic appointments

Your experience

• Previous related experience in a medical or clinical office environment
• Successful completion of a post-secondary certificate or diploma in Medical Administration or equivalent (preferred)
• Strong interpersonal skills and a high degree of discretion
• Effective verbal and written communication skills
• Must enjoy learning and interacting with people of all backgrounds
• Experience, willingness and comfort with providing care to LGBT2SQ individuals and couples
• Comfortable working in a fast-paced environment and adaptable to change
• Excellent time management abilities and attention to detail
• Highly effective organizational skills, flexibility, and adaptability
• Experience working within an EMR and/or CRM (preferred)

Your schedule

• Full-Time Position
• Shift Hours: 8-hour shifts
• Regular Schedule: Monday to Friday, 9:00 AM – 5:00 PM

Perks and Benefits

At Twig we prioritize exceptional care for our patients and employees alike. Our whole-person approach to care ensures that we provide our employees with an environment that supports both physical and mental well-being. Our commitment to providing best-in-class care extends through our competitive compensation and benefits including: extended healthcare coverage inclusive of life insurance, dental, vision and mental health support, paid leave for pregnancy loss, flexible return to work plan for parental leave, one free cycle of IVF/IUI or egg freezing and free egg/embryo storage as long as you’re employed.

At Twig, we are committed to creating an environment where all of our employees feel included and valued. We believe that a diverse and inclusive organization enables us to make reproductive and fertility care better for everyone. We encourage applications from racialized people, Indigenous people, persons with disabilities, people from gender and sexually diverse communities, people with intersectional identities, as well as any others who may contribute to the further diversification of ideas.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Paid time off

Work Location: In person