Client Support / Implementation Specialist - GE CampusLogin

Great Exposure; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading educational tech company in Toronto is seeking an Implementation Specialist to guide clients through the integration of their software solutions. This remote role involves client consultations, data migration, and extensive training support to ensure successful onboarding. The ideal candidate has over 4 years of client-facing experience in a SaaS environment, strong communication skills, and expertise in software implementation.

Benefits

Health insurance

Paid time off

Competitive salary

Qualifications

• At least 4 years of experience in client-facing roles in a SaaS environment.
• Strong ability to work with school owners and C-suite executives.
• Proven track record in consulting and coaching clients.
• Experience with software tools and system integrations.

Responsibilities

• Conduct consultations to assess client operations.
• Oversee implementation of CampusLogin tools.
• Provide training on functionalities and support.
• Manage client tickets and advocate for clients.

Skills

Client consultation

Data migration

Software implementation

Change management

Communication skills

Problem-solving

Training delivery

Job description

Overview

Great Exposure CampusLogin is looking for a proactive and skilled Implementation Specialist who will be responsible for guiding clients through the successful integration of CampusLogins software solutions. This role demands a mix of technical expertise in software implementation (70%) and strong client-facing skills (30%). You will be the point person for ensuring a smooth onboarding experience, from initial consultation to post-launch support. This is a remote position.

Benefits

• Health insurance
• Paid time off
• Competitive salary

Responsibilities

Client Consultation & Onboarding

• Conduct consultations to assess clients current school operations processes and tools.
• Review roles and responsibilities related to student records, grade entry, attendance tracking, scheduling, financial transactions, and documentation.
• Engage with external vendors and stakeholders in school operations to ensure system alignment and support.

Data & System Integration

• Understand and manage connections with Learning Management Systems (LMS), accounting systems, and external data sources.
• Oversee the implementation of CampusLogin tools, including programs, course details, invoicing, and school structures setup.
• Support data assessment and migration, assisting clients with mapping and migrating data between systems.

Training & Support

• Provide comprehensive training to clients on CampusLogins functionalities across departments.
• Deliver ongoing post-launch training and support, ensuring clients fully engage with the system and its automated features, reporting, and integrations.

Client Relationship Management

• Manage client tickets, handling break-fix issues and custom change requirements.
• Act as a client advocate, ensuring timely updates and problem resolution.
• Collect client feedback during the initial 100 days to measure satisfaction and adjust processes as needed.

Documentation & Review

• Review and manage important client documents, including enrollment agreements, transcripts, acceptance letters, invoices, and statements.

Collaboration & Feedback

• Collaborate with internal teams, such as department heads, sales teams, and the clients executive team, to ensure successful onboarding.
• Provide feedback on the onboarding process to recommend improvements and optimize client satisfaction.

Required Qualifications

• At least 4 years of experience in client-facing roles, particularly within a software-as-a-service (SaaS) environment.
• Strong confidence and ability to work with school owners and C-suite executives.
• Proven track record of consulting, coaching, and assisting clients, with an emphasis on change management.
• Experience with software tools, data migration, and system integrations.
• Excellent communication and problem-solving skills, with the ability to handle multiple priorities in a fast-paced environment.

Preferred Qualifications

• Familiarity with educational technology and school management systems.
• Experience with data analysis and database management.
• Ability to manage project signoffs and client feedback.
• Proficiency in training program creation and delivery.