Client Support Analyst (UTemp)

University of Toronto; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading educational institution is seeking a Client Support Analyst. This role involves troubleshooting technical issues, responding to service requests, and providing user training within the IT department. Candidates should have strong customer support experience, knowledge of Windows 11 and MacBook, and excellent communication skills. This is a casual position based in Toronto, with a pay rate of $36.46/hour and a commitment to diversity and inclusion in the hiring process.

Qualifications

• Experience in front‑line customer support for computer hardware, software, and audio‑visual equipment.
• Knowledge of Windows 11, MacBook, and Microsoft Office 365.
• Excellent communication and customer service skills.
• Ability to work effectively in a fast-paced environment with time-sensitive issues.
• Proven troubleshooting support skills using technical resources.

Responsibilities

• Troubleshoot and resolve technical issues for end-users.
• Respond to end-user service requests in a timely manner.
• Provide detailed explanations on computing procedures.
• Train end-users on procedures and supported IT systems.

Skills

Customer support experience

Knowledge of Windows 11

Knowledge of MacBook

Microsoft Office 365 skills

Excellent communication skills

Ability to work in a fast-paced environment

Troubleshooting skills

Job description

Client Support Analyst (UTemp)

Date Posted: 01/08/2026
Req ID: 46565
Faculty/Division: Faculty of Pharmacy
Department: Faculty of Pharmacy
Campus: St. George (Downtown Toronto)
Existing Vacancy: Yes

Description

UTemp is hiring!

UTemp is the University of Toronto’s short-term staffing service. We pride ourselves on the high number of UTemp employees who are able to make the transition from short-term casual employment to appointed positions within the University of Toronto.

The UTemp team handles each project with a unique hands‑on approach to ensure we find the best candidate for the job. We strive to create long-lasting and successful relationships by finding individuals with strong professional office skills and work ethic.

About the opportunity

• Responding to end‑user service requests. Applying established standards when resolving routine and documented end‑user issues. Introducing variations to established practices to resolve end‑user issues. Applying established standards when deploying software and hardware. Responding to service requests in a timely fashion. Following‑up with end‑users on outstanding technical issues. Providing detailed explanation on computing procedures. Making minor purchases. Serving as a technical resource on hardware and software related issues.

Responsibilities

• Troubleshoots and resolves technical issues of end‑users by:

• Responding to end‑user service requests.
• Applying established standards when resolving routine and documented end‑user issues.
• Introducing variations to established practices to resolve end‑user issues.
• Probing for information from end‑users to identify problems and establish needs.
• Liaising with technical specialists to resolve end‑user issues.

• Meets end‑user environment requirements by:

• Applying established standards when deploying software and hardware.
• Troubleshooting and providing support for peripheral set‑up and maintenance.
• Testing and analyzing new and upgraded software and/or hardware.

• Responds to general service needs by:

• Responding to service requests in a timely fashion.
• Following‑up with end‑users on outstanding technical issues.
• Providing detailed explanation on computing procedures.
• Creating and editing support documentation.
• Updating and maintaining service activities documentation.
• Applying established standards when providing access to new users.
• Verifying inventory records.
• Training end‑users on procedures and the use of supported IT systems.

• Contributes to team effort by:

• Keeping well‑informed on current technologies, best practices and industry standards.

• Prevents injury and harm to others by:

• Removing tripping hazards.

• Accomplishes financial responsibilities by:

• Making minor purchases.
• Collaborating on cost estimates.

• Provides guidance and/or direction by:

• Providing orientation to others on work procedures and practices.
• Serving as a technical resource on hardware and software related issues.

Qualifications

• Experience in front‑line customer support for computer hardware, software and audio‑visual equipment.
• Knowledge of Windows 11, MacBook and Microsoft Office 365.
• Excellent communication and customer service skills.
• Ability to work effectively in a fast‑paced environment with time‑sensitive issues.
• Proven troubleshooting support skills using technical – Internet search, Knowledge Base and Forums based – resources for hardware, software and applications issue resolution.

Start Date: February 2, 2026

End Date: April 3, 2026

Closing Date: 01/15/2026, 11:59PM ET

Employee Group: USW Local 1998 (Casual)

Appointment Type: Budget – Casual

Schedule: Monday to Friday; 8:45 AM – 5:00 PM

Pay Scale Group & Hiring Zone: $36.46/hour

Job Category: Information Technology (IT)

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

Job Segment

Testing, Audio Visual, Help Desk, Information Technology, Technology, Creative, Customer Service