Client Success Manager

BuyerLink, LLC; Victoria; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading marketing firm in Victoria, BC is seeking a Client Success Manager to drive client relationships and ensure account success. The ideal candidate will have 2-4 years of experience in client management and data analysis. Responsibilities include meeting targets, conducting business reviews, and providing strategic recommendations. This in-office role offers a competitive salary range of $60k-$70k CAD, plus bonuses, and includes a comprehensive benefits package and opportunities for professional development.

Benefits

Paid time off for volunteering

Comprehensive health benefits

Professional development opportunities

Complimentary lunches

Team events

Qualifications

• 2 - 4 years of experience in a related role.
• Proven track record of successfully hitting targets and maintaining successful client relationships.
• Ability to perform data analysis and translate findings into actionable business recommendations.

Responsibilities

• Meet and exceed monthly targets and KPIs.
• Build and maintain strong relationships with current clients.
• Monitor client report stats and perform data analysis.

Skills

Client relationship management

Data analysis

Communication skills

Organization

CRM proficiency

Education

Post-secondary education in business, commerce or marketing

Job description

Overview

The Client Success Manager is a key member of Buyerlink’s Client Success team. They identify high-value opportunities with existing advertising clients. The Client Success Manager fosters a client portfolio and is the go-to contact for anything related to their client accounts. Industry experience in lead generation or digital marketing is an asset, but not required. Our Client Success team is happy to train and develop team members for long-term success in the role and in our organization. This is an in-office role located at the Victoria, BC office near Uptown.

What you’ll do

• Meet and exceed monthly targets and KPIs, including account growth and churn management.
• Build and maintain strong relationships with current clients (via phone, IM, email and potential travel).
• Pitch current clients on new growth opportunities.
• Digest client data and feedback to the team in an organized manner.
• Monitor client report stats and perform data analysis to identify opportunities and challenges.
• Seek proactive budget increases, new product opportunities and other strategic opportunities with existing clients based on strategic account management.
• Conduct Quarterly Business Reviews with key clients.
• Represent the company at trade shows and conferences.
• Complete ad-hoc special projects as needed.
• Build and maintain an intimate knowledge of the performance marketing industry to identify trends and opportunities.
• Provide regular reports to the Sales Manager.

What you bring

• 2 - 4 years of experience in a related role.
• A track-record of successfully hitting targets and maintaining successful client relationships.
• Ability to perform data analysis and translate findings into actionable business recommendations and strategy.
• Savvy with CRMs.
• Strong written skills.
• Exceptional sense of organization and attention to detail.
• A clear and personable communicator.
• Ability to take direction well and follow through with project deadlines.
• Ability to plan work to meet deadlines and accommodate unexpected situations and/or requests.
• Background in lead generation or digital marketing.
• Post-secondary education in business, commerce or marketing preferred.

Compensation will be determined by factors including knowledge and skills, role-specific qualifications, market location, and experience. Target Base Salary: $60k-$70k CAD + OTE.

Life at Buyerlink

• Take part in our Service Days program — you’ll be rewarded with paid time off for volunteering and making a positive impact in your community.
• Join forces with our diverse Global Community and connect with team members from all over the world.
• We offer a comprehensive extended health benefits package to ensure your total well-being.
• We’re dedicated to your professional growth and will support you every step of the way on your career path with ongoing Professional Development opportunities.
• Enjoy delectable, complimentary lunches, and participate in exciting team events in the office.

Privacy

The types of Personal Information we may collect (directly from you or from third-party sources) and our privacy practices depend on the nature of the relationship you have with Buyerlink and the requirements of applicable law. As part of our recruitment process, certain roles at Buyerlink may include a technical or skills-based assessment administered through an approved third-party provider. In some cases, and only with your explicit consent at the time of testing, AI-based proctoring or monitoring (such as webcam, screen activity, or behavioral signals) may be used to help maintain assessment integrity. By continuing, you agree to Buyerlink’s privacy policy, which can be accessed here.