Client Success Manager

Leadership Connect; Remote; CAD 60,000 - 80,000; Full time

Job summary

A premier information service is seeking a Client Success Manager to expand their team in Quebec. This remote role focuses on driving user engagement and enhancing the client experience with Leadership Connect products. Candidates should have 1-3 years of sales experience in a SaaS environment, excellent communication skills and a passion for problem-solving. The role includes onboarding new accounts, troubleshooting user challenges, and collaborating with other teams to improve product offerings. Flexible PTO and competitive compensation are offered.

Benefits

Awesome Extended Health Care Plan

Dental Care

Life & Disability insurance

Health spending accounts

Unlimited PTO

12 Paid Holidays

$3,000 Employee Referral Program

Employer contribution to VRSP

Rewards and recognition programs

Qualifications

• 1-3 years of sales experience in a SaaS environment with a track record of user engagement.
• Driven by client interaction and improving user experience with excellent communication skills.
• Strong organizational and time management skills.
• Proficient with a CRM, preferably Salesforce.

Responsibilities

• Drive user engagement through meetings with key account users.
• Onboard new accounts, engaging and educating users on service best practices.
• Troubleshoot user challenges with creative engagement.
• Develop and expand usage at all levels of an account.

Skills

Sales experience in a SaaS environment

User engagement and problem-solving

Excellent communication skills

Organizational and time management skills

Proficient with CRM, preferably Salesforce

Job description

Who are we?

Leadership Connect is a premier information service focused on developing relationships that impact decisions in government, business, and media. We leverage deep research expertise and cutting-edge technology to help clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.

Leadership Connect Canada (LCC), a subsidiary of Leadership Connect Inc., is our Canadian entity operating in the Quebec province. This opportunity requires an applicant to live and work within the Quebec province.

About the Role

Leadership Connect is actively seeking a Client Success Manager to expand our Client Success team, focused on adding value to our clients\' experience. The Client Success team is critical to our clients solving their business challenges, providing the best insights and practices to maximize the functionality of Leadership Connect products. Client Success Managers regularly meet and engage with our clients, help to expand usage across accounts, and identify opportunities to better serve clients. This role is based remotely in the Quebec Province, reporting to the Client Success Team Leads.

Core Functions of the Role

• Driving user engagement through meetings with key account users both virtually and in person
• Owning the user engagement and growth of your territory becoming the client SME on Leadership Connect products and the solutions available to a client
• Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals
• Troubleshooting user challenges through creative engagement and problem-solving with the client\'s needs top-of-mind
• Developing and expanding usage at all levels of an account, building advocacy with key account decision-makers
• Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers

About You

• 1-3 years of sales experience in a SaaS environment with a track record of user engagement and passion for problem-solving, preferably with Client Success experience
• Driven by client interaction and improving user experience, connecting with users both over email, virtually, and in-person with excellent communication skills
• Intellectually curious about Leadership Connect client organizations (e.g. government, large corporations, media, non-profits)
• Strong organizational and time management skills
• Proficient with a CRM, preferably Salesforce
• You thrive in a fast-paced environment where you can contribute to the development and implementation of new processes

What Is It Like to Work Here?

We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold monthly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.

Are you ready to join our dynamic team and build meaningful relationships that make a difference? Apply today!

Benefits/Rewards

• Awesome Extended Health Care Plan
• Dental Care
• Life & Disability insurance
• Health spending accounts
• Unlimited PTO!
• 12 Paid Holidays
• $3,000 Employee Referral Program
• Employer contribution to VRSP
• Rewards and recognition programs

If you’re excited about this role but don’t meet 100% of the requirements, we still want to hear from you!

Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application!

Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.