Client Success Manager

Dentsu Aegis Network; Remote; CAD 68,000 - 80,000; Full time

Job summary

A global leader in social media solutions is looking for a social media manager to oversee accounts for major brands. Responsibilities include managing client relationships, advising on strategies, and maintaining records in Salesforce. Candidates must have at least 3 years experience in social media management, while strong communication and organizational skills are essential. This role offers flexibility with remote work options and the opportunity to grow within the company.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Flexible remote work environment

Qualifications

• Minimum of 3 years of experience in social media management, preferably in an agency setting.
• Proficient knowledge and hands-on experience in managing organic social media.
• Strong communication skills, both written and verbal, with engaging presentation abilities.
• Exceptional organizational and time management skills, able to adapt in a fast-paced environment.
• Willingness to travel for onsite client visits and valid travel documents.

Responsibilities

• Manage accounts for major brands and Fortune 1000 companies, acting as the primary client contact.
• Grow and enhance the long-term value of assigned accounts through strategic engagement.
• Conduct regular client reviews, status meetings, and presentations to keep clients informed.
• Advise clients on social media strategy in collaboration with internal Strategy and Insights teams.
• Maintain accurate records in Salesforce, including opportunities and project updates.

Skills

Social media management

Communication skills

Organizational skills

Presentation abilities

Tools

Salesforce

Sprinklr

Khoros

Sprout

Job description

Employer Industry: Social Media Solutions

Why consider this job opportunity

• Salary up to $80K
• Comprehensive benefits package including medical, dental, and retirement savings plans
• Opportunity for career advancement and growth within a global leader in social media solutions
• Flexible remote work environment, allowing for a better work-life balance
• Collaborative and supportive culture that values diverse perspectives and backgrounds
• Chance to work with major brands and contribute to impactful social media strategies

Job Responsibilities

• Manage accounts for major brands and Fortune 1000 companies, acting as the primary client contact
• Grow and enhance the long-term value of assigned accounts through strategic engagement
• Conduct regular client reviews, status meetings, and presentations to keep clients informed
• Advise clients on social media strategy in collaboration with internal Strategy and Insights teams
• Maintain accurate records in Salesforce, including opportunities and project updates

Qualifications

• Minimum of 3 years of experience in social media management, preferably in an agency setting
• Proficient knowledge and hands‑on experience in managing organic social media
• Strong communication skills, both written and verbal, with engaging presentation abilities
• Exceptional organizational and time management skills, able to adapt in a fast‑paced environment
• Willingness to travel for onsite client visits and valid travel documents

Preferred Qualifications

• Experience with community management, strategic planning, and reporting
• Familiarity with social media management platforms such as Sprinklr, Khoros, and Sprout
• Background in Social Media, Marketing, Public Relations, Communications, or related fields
• Proficiency in additional languages, reflecting the global nature of the role

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