Client Services Specialist - Employment & Assistance

Government of British Columbia; Kelowna; On-site; CAD 125,000 - 150,000; Full time

Job summary

A regional government agency in British Columbia is seeking Employment and Assistance Workers to provide essential income and disability services. Ideal candidates will have a secondary school diploma and experience in client service environments, especially with individuals facing poverty or mental health challenges. This full-time position requires strong organizational and communication skills to effectively assist clients while maintaining composure in difficult situations. Applicants must be willing to demonstrate empathy and resilience, ensuring quality service delivery.

Benefits

Competitive benefits

Career development opportunities

Diverse workplace

Qualifications

• Experience delivering client service in a high-volume environment.
• Experience working with clients facing poverty or mental health issues.
• Must be willing to demonstrate empathy and resilience.

Responsibilities

• Provide income and disability supports to individuals.
• Organize workload and set priorities to meet performance targets.
• Assess client eligibility for supports and services.

Skills

Client service

Compassion

Resilience

De-escalation techniques

Communication

Education

Secondary School graduation or equivalent (GED)

Tools

MS Word

Excel

Outlook

Job description

A regional government agency in British Columbia is seeking Employment and Assistance Workers to provide essential income and disability services. Ideal candidates will have a secondary school diploma and experience in client service environments, especially with individuals facing poverty or mental health challenges. This full-time position requires strong organizational and communication skills to effectively assist clients while maintaining composure in difficult situations. Applicants must be willing to demonstrate empathy and resilience, ensuring quality service delivery.