Client Services Associate

RH; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A luxury home furnishings company in Toronto seeks a Client Services Associate to provide exceptional service to clients. The ideal candidate will have experience in high-end retail or design firms, strong communication, organizational skills, and a detail-oriented mindset. Responsibilities include assisting clients in the gallery, over the phone, and through email, ensuring a luxury service experience in all interactions. This role supports the gallery team in delivering top-tier service and exceeding client expectations.

Qualifications

• Experience in a luxury retail or high-end furniture setting is preferred.
• Ability to manage multiple priorities effectively.
• Strong verbal and written communication skills.

Responsibilities

• Provide luxury client service and assess client needs.
• Greet and assist clients with questions and concerns.
• Connect clients with appropriate Associates.

Skills

Customer service experience

Strong communication skills

Organizational and time management skills

Detail-oriented

Proficiency with Mac OS and applications

Job description

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Greet and welcome RH Clients and assist with any questions or concerns
• Assist in connecting clients with the right Associates based on their purchase needs
• Assist and communicate with clients in the Gallery, over the phone and through email
• Provide an elevated level of client services support to Gallery Partners to resolve client concerns
• Become well-versed on RH product and offerings
• Create a luxury service experience in every interaction
• Exhibit broad understanding of the organization

OUR REQUIREMENTS

• Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred
• Ability to recognize and respond to multiple priorities
• Strong organizational and time management skills
• Strong verbal and written communication skills
• Commitment to quality, detail focused on all levels
• People and relationship-driven
• Commitment to quality, detail-focused on all levels
• Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications

OUR PHYSICAL REQUIREMENTS

• Ability to lift and mobilize small to medium items up to 30 lbs. while utilizing appropriate equipment and techniques
• Ability to maneuver effectively around gallery floor, stock room and office
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing